Pool & Beach Shift Leader

Company: Ocean Hotels Barbados

JOB SUMMARY

The Pool & Beach Team Leader is responsible for supervising and administering activities by all pool & beach areas in order to ensure that quality programs and services are delivered to the Hotel’s guests.

SCOPE

The Pool & Beach Team Leader reports to the Pool & Beach Supervisor and Front Of House Manager and is responsible for the supervision of all pool and beach programs. This includes completing administrative responsibilities where necessary, scheduling activities and supervising pool and beach staff.

RESPONSIBILITIES

To regularly inspect all areas assigned to the Pool & Beach team which includes but is not limited to the pool, beach and decks to ensure the cleanliness is maintained to 5 diamond AAA standards.

Be knowledgeable with the operations, handling and care of items, equipment and areas under the responsibility of the Watersports department, inspecting them regularly to ensure they are operational and functions within the health and safety standards.

Ensure that the pools are treated and maintained by team members as per the standard operating procedures. 

To conduct monthly inventory to ensure adequate supply of amenities are replenished to maintain a high guests satisfactory rate..

To review platforms such as TripAdvisor and Revinate weekly to monitor guests' experience within the department, and relay the information to the team and the manager so as to develop a plan of action for improvement and give commendation.  

To manage the pool and beach operations in the temporary absence of the Supervisor.

To ensure the pool, beach and other facilities, under the department’s care, are correctly set up using the guidelines of the company’s standard operating procedures. This includes but is not limited to watersport equipment, beach and pool games.

To ensure the team is maintaining and using all equipment under the department’s care correctly, in accordance with the company’s established procedures. 

Be knowledgeable of the hotel facts, facilities and amenities eg. the gym, kids club, teen lounge and business centre. Encompassing the product available within the Ocean Hotels Group.

Greets all guests in a helpful and welcoming manner, using their name at every opportunity and taking a genuine interest in their holiday experience. 

Promptly attends to guests’ queries, requests and complaints  from staff and guests, resolving those within your capabilities in a professional and efficient manner. Urgently referring challenges to the management team where necessary. 

To ensure that attendants complete all tasks according to the shift checklist or proper follow up is done prior to ending shift. 

Where necessary, facilitate and assist with any activities on and off property to enhance the guests stay. Based on guests occupying the hotel some of these tasks may be of high physical activity inorder to engage a wide range of guests.

Ensure that there is an attendant assigned to assist with the physical set up of special events booked by guests, eg. Private Beach Dinners and Romance Picnics. 

Ensure rosters, timesheets, and attendance/punctuality records are completed by the allotted time given by the senior manager.

As flow of business dictates, you may be asked to perform duties of a Pool and Beach Attendant or work overtime. 

Takes a personal interest in ensuring the 5 diamond AAA standards are always sought after, maintained and exceeded and encourages team members to do the same.

To adhere to all safety protocols when accompanying guests with watersports.

To be totally security conscious, being aware of any unregistered guests, lurkers, and your general surroundings. Advising the security team of such.

To comply with all hotel procedures and protocols related to infectious diseases. 

Responsible for immediately advising the management team, anything which is considered to be a health or safety hazard.

To facilitate daily briefings around performances, news, expectations and outlook of the company’s mission, and departmental goals. 

To thoroughly review and understand the information contained within the Ocean Hotels Employee handbook since as an employee of Ocean Hotels Barbados, you are governed by the rules and stipulations contained within.

To attend and participate in any training programs as directed by the HR team and your manager or supervisor

To facilitate training/retaining with team members to maintain a high level of performance in regards to AAA standards and daily duties.

Under the direction of the Pool & Beach supervisor, participate in disciplinary matters in the department when called upon to do so.

Under the direction of the department Manager, coordinate and carry out performance appraisals for all team members.

Carries out any other supervisory duties as may be assigned by the management team. 

KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES

Knowledge

The Pool & Beach Team Leader must have proficient knowledge in the following areas:

Knowledge of emergency procedures, First Aid and CPR

Understand, speak, read and write English at CXC level or equivalent.

Knowledge of proper safety practices as it relates to all pool and beach activities.

High School Diploma or equivalent.

Computer skills including the spreadsheet and word processing programs, and e-mail at a highly proficient level

Skills

The Pool & Beach Team Leader must demonstrate the following skills:

Excellent interpersonal skills

Team building skills

Employee motivational skills

Supervisory skills

Leadership skills

Decision making skills

Effective verbal and listening communications skills

Attention to detail and high level of accuracy

Effective organisational skills

Effective written communications skills

Time management skills

Ability to speak English clearly, distinctly and cordially with guests.

Personal Attributes

The Pool & Beach Team Leader must demonstrate the following personal attributes:

Hospitality

Creativity

Reliability

Compatibility

Effective follow up

Flexibility

Consistency

Leadership

Professional deportment