POMELLATO: Boutique Manager - Bal Harbour

Summary Pomellato, handcrafted contemporary fine jewelry from Milan. Renowned for its colored gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewelry and watches. Job Description Our Opportunity: We are seeking a Boutique Manager for our Bal Harbour Flagship. This leader will drive sales performance, motivate and develop the team, elevate the client experience, and oversee all store operations to ensure maximum profitability through effective merchandising, inventory management, expense control, and staff development. How you will contribute: Sales Achieve store sales and KPI targets set by Senior Management Lead by example by performing all store functions with professionalism and discipline Motivate and guide the team in building strong client relationships through outreach and recruitment Ensure an exceptional Pomellato client experience at every touchpoint Maintain a welcoming environment with strong service standards and product knowledge Set and monitor individual sales goals for the team Develop a strong client network locally and internationally Minimize client issues through effective service aligned with store policies Partner with Retail Performance Manager to implement strategies that maximize sales Operations Uphold store standards in alignment with corporate policies Oversee deliveries and resolve discrepancies promptly Provide ongoing market insights to support business decisions Collaborate with merchandising to ensure proper stock levels, presentation, and assortment Manage inventory and pricing according to corporate guidelines Report theft or suspicious activity immediately Oversee employee consignments and purchases Maintain cost awareness in daily operations Human Resources Ensure policy compliance through meetings, walk-throughs, and audits Evaluate performance and recruit talent proactively Train and develop sales executives across all business areas Partner with HR on annual reviews Provide ongoing instruction on responsibilities, shipments, repairs, supplies, and daily tasks Maintain adequate staffing and ensure corporate approval for all hires Manage schedules, payroll, and time-off requests Submit monthly commissions to Finance Build a pipeline of qualified talent through networking Marketing Collaborate with Retail and Marketing on market-relevant initiatives Identify community outreach opportunities and share with the Marketing team Perform additional duties as assigned The Boutique Manager serves as the primary point of contact for both corporate and store teams and must be available for urgent matters, including store alarm notifications. Who you are: 5–8 years of retail supervisory experience; luxury experience preferred Team-oriented leader with strong interpersonal and networking skills Customer service expert with a client-first mindset Strong communicator with excellent verbal and written skills Proactive self-starter with strong initiative Flexible schedule availability including weekends and holidays Preferred Skills Proficiency in Word, Excel, and PowerPoint Spanish language skills a plus Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.​ Job Type Regular Start Date 2026-02-28 Schedule Full time Organization Pomellato USA Inc