Polish-Speaking Customer Service for Online Retail Dept. Work from Home, Greece

Mercier Consultancy

Greece Remote permanent

Posted: February 18, 2026

Job Description

Mercier Consultancy is excited to offer a fantastic opportunity for a Polish-Speaking Customer Service Representative to join our Client's Online Retail Department, with the convenience of working remotely from Greece. In this dynamic position, you will be the first point of contact for our Polish-speaking customers, assisting them with their inquiries and providing outstanding support in their online shopping experience.

Your fluency in Polish will be essential as you help clients navigate product information, manage orders, and resolve any issues they may encounter. By delivering top-notch customer service, you will help foster customer loyalty and satisfaction in our online retail environment.

Responsibilities

• Provide exceptional customer service in Polish through phone, email, and chat related to online retail inquiries
• Assist customers with product details, order status, and returns
• Resolve customer complaints promptly and professionally
• Accurately document customer interactions in our CRM system
• Collaborate with internal teams to ensure effective order processing and fulfillment
• Gather customer feedback to inform improvements to our online retail services
• Stay updated on promotions, product launches, and trends in the e-commerce sector

Requirements:
• Fluent in Polish and English, with excellent communication skills. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service orientation with a proactive approach to problem-solving
• Prior experience in customer service, particularly in online retail or e-commerce, preferred
• Able to manage multiple inquiries efficiently in a remote work setting
• Detail-oriented with effective organizational skills
• Genuine interest in online shopping and customer experience improvement
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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