Polish-Speaking Customer Service for Airline Reservations Department In Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: February 18, 2026

Required Skills

Job Description

Mercier Consultancy is excited to announce an opportunity for a Polish-Speaking Customer Service Representative to join our Client's Airline Reservations Department in Greece. In this vital role, you will provide exceptional support to our Polish-speaking customers, assisting them with airline reservations, flight inquiries, and travel-related services.

Your fluency in Polish will be essential in delivering clear and effective assistance to clients as they navigate flight options, make bookings, and resolve any issues related to their travel plans. You will play a key role in ensuring customer satisfaction and loyalty within the highly dynamic airline industry.

Responsibilities

• Provide outstanding customer service in Polish through phone, email, and chat for airline reservations and inquiries
• Assist customers with flight bookings, changes, cancellations, and special requests
• Effectively resolve customer complaints and issues in a timely manner
• Document all customer interactions accurately in our CRM system
• Coordinate with airline partners to ensure seamless service delivery and issue resolution
• Gather customer feedback to inform improvements in our services
• Stay updated on airline policies, routes, and promotions

Requirements:
• Fluency in Polish and English with strong communication skills is essential.
• Nationality and native language must be clear in your CV or Cover Letter.
• Exceptional customer service and problem-solving skills required.
• Preferred experience in customer service, especially in travel or airline industry.
• Able to manage multiple inquiries and tasks efficiently.
• Familiarity with customer support software and CRM systems is a plus.

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.