Police Dispatcher (Communications Operator)

Are you able to provide WORLD CLASS customer service?

Do you enjoy working with PEOPLE and SERVING others?

Do you like being a part of a GREAT LEADERSHIP TEAM and working in a FUN and ENGAGED work environment?

If you answered yes to those questions, and you meet our qualifications, we would LOVE to see your application!

Responsibilities

Receives telephone calls and visitors with professional courtesy, attentiveness, and concern and processes such incoming calls and messages expediently. Resolves citizen’s issues and provides information regarding police policies and procedures.

Performs clerical functions relating to record keeping, filing, and report preparation for Police Department.

Operates office equipment including computer, computer terminal, calculator, typewriter, postage meter, copy machine, telephone, etc.

Prepares and files or forwards police documents, Uniform Crime Report, Racial Profiling Report, warrants, complaints, and courtesy letters.

Creates and maintains reports of calls for service, radio traffic logs during dispatch hours, vehicle maintenance logs, monthly statistics for Department and individual officers, and other information as necessary.

Assists Chief of Police or his designee with typing and compiling of Bay-Watch material, crime prevention material, statistics records, and with all necessary Public Safety functions.

Performs other dispatch and clerical duties as delegated by the Chief of Police or his designee.

Prepares monthly and yearly reports detailing activity at Police Department.

Compiles and maintains Departmental payroll, vacation, and sick time statistics and monitors and codes Police Department budget. Interacts with vendors, suppliers, and City personnel as needed.

Utilizes and maintains the computer records system for police cases, calls for service, and traffic citations.

Operates TLETS/NLETS equipment in accordance with state and federal regulations. Maintains certification in the use and dissemination of such information.

May perform administrative duties for other departments on case by case basis as assigned.

Performs police dispatching duties for routine traffic or calls for service that come in to the Police Department in supplementation of the main dispatching center at the Marble Falls Police Department.

Minimum Training, Education and Experience Required:

Twelve months related experience and/or training; or equivalent combination of education and experience. High school diploma or equivalent required.

Preferred Training, Education and Experience:    

One to two years related experience and/or training; or associate degree; or equivalent combination of education and experience. A TCOLE basic telecommunicator license is preferred.

Requirements – Certificates/Licensures:

Valid Texas driver’s license

Must not have any type of criminal arrest history that might deny access to DPS systems

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, grasp, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. Lifting, moving, pushing or pulling up to 10 pounds does not generally occur, but may occur when lifting boxes, books or paper. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus, distance vision.

Safety Sensitive:

This position is a safety-sensitive position.  All safety-sensitive positions require selected candidates to undergo and successfully complete a post-offer, pre-employment background check to include, criminal background, driving record, drug testing and physical examination.  Individuals holding this position will be subjected to random drug testing on a regular basis.

The City of Horseshoe Bay is an Equal Opportunity Employer.

Job responsibilities may be modified by the City of Horseshoe Bay based on business need. 

Compensation for this position is dependent upon qualifications.

All job offers are contingent on a background check which includes a criminal background and driver license check.  For this position, the job offer will also be contingent on a pre-employment drug test.