PMO Lead

General Information:

Job Title: PMO Lead

Location: Milton, ON (Onsite/Hybrid)

Job Type: Contract

Reporting Line: VP, Supply Chain Consulting

Salary Range:

• Total Compensation: CAD 75–100 per hour (negotiable)

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview:

We are hiring a Senior Project Manager (PMO Lead) to build and own the PMO operating system for our Supply Chain Consulting practice while leading high-risk, high-visibility client programs.

This is not a Scrum Master or purely technical delivery role.

This role is responsible for:

• End-to-end program ownership
• Facility launches (shell-to-go-live)
• 3PL transitions and stabilization
• Multi-vendor orchestration and readiness
• Executive reporting, escalation, and budget control

The role begins with an immediate deployment on a large-scale warehouse launch (1.1M sq. ft facility) and then expands into broader PMO leadership across the practice.

We are looking for someone who can create order where absent, operate under pressure, and drive execution across business, operations, and delivery environments.

Key Responsibilities:

Project Ownership & Program Leadership (Immediate Focus)

• Own delivery of large-scale supply chain programs, including facility launches and transitions
• Build and manage integrated master schedules (shell-to-go-live)
• Drive milestones, sequencing, and execution under tight timelines
• Maintain full ownership of delivery outcomes, timelines, and accountability

PMO Governance & Operating System Build

Define and implement PMO standards, templates, and governance frameworks

Establish RAID logs, reporting cadence, and delivery health tracking

Build visibility into:

• Staffing capacity
• Delivery health
• Risk concentration

Standardize execution across all consulting engagements

Vendor, Procurement & Multi-Party Coordination

Orchestrate multiple vendors including:

• General contractors (GCs)
• Racking providers
• MHE and automation vendors

Security and infrastructure partners

Manage procurement coordination, approvals, and execution readiness

Ensure all third-party dependencies are aligned to the critical path

Change Management & Stakeholder Alignment

Act as the single point of accountability for execution and escalation

Drive change management across operations and client teams

Lead communication across:

• Warehouse operations
• Client leadership
• Delivery teams

Executive Reporting & Budget Control

Deliver clear, structured executive-level reporting and readouts

Ensure early visibility into issues and proactive resolution

Manage:

• Budget tracking
• Risk escalation
• Timeline adherence

Multi-Project & Practice Leadership (Post-Transition)

• Manage multiple concurrent programs across the consulting portfolio
• Coach project managers and engagement managers.
• Build repeatable playbooks for launch, recovery, and stabilization
• Support scaling of the Supply Chain Consulting practice

Must Haves:

10–15 years of project/program management or PMO leadership experience

Proven experience delivering:

• Facility launches (warehouse / DC) from shell-to-go-live
• 3PL transitions or supply chain transformations

Strong experience managing:

• Vendors
• Procurement processes
• Cross-functional business stakeholders

Experience building or running PMO governance and delivery systems

Strong executive communication, escalation management, and reporting skills

Ability to operate on-site in high-pressure environments (warehouse/launch sites)

Nice to Have:

Familiarity with tools such as Smartsheet, MS Project, or equivalent scheduling tools

Experience with:

• WMS environments (client-owned or vendor-led)
• IT infrastructure coordination within warehouse launches
• Staffing readiness and operational ramp-up

What Success Looks Like

30 Days

• Takes ownership of the active launch program
• Establishes cadence, reporting, and execution structure
• Gains stakeholder alignment and trust

60 Days

• Drives execution across vendors and dependencies
• Improves visibility into risks, timelines, and delivery health
• Stabilizes high-risk elements of the program

90 Days

• Successfully delivers or stabilizes launch execution
• Establishes PMO governance standards across the practice
• Expands into multi-project leadership and coaching

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

Health & Wellness

• Comprehensive health and dental coverage for you and your family (region-specific plans)

• Employee wellness programs where applicable

Time Off

• Competitive paid time off (PTO), sick leave, and public holidays

• Flexible leave policies that respect local labor standards

Retirement & Financial Security

• Retirement savings programs and employer contributions

• Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada)

Professional Growth

• Dedicated learning and development budget

• Support for skills development, leadership growth, and career progression

Flexible Work

• Remote and hybrid work options

• Flexible working hours aligned to role and client needs

Additional Perks

• Equipment and workstation allowances

• Internet and business travel reimbursements

• Employee stock options (ESOP), where applicable

• Team events, meetups, and company offsites

Life at Fulfillment IQ:

Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.

Learn More About Us:

Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube