PMO Lead - Delivery Excellence

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

Role Overview

The Senior PMO/PMO Lead will play a critical role in supporting programme delivery excellence across the Wealth, Retail & Business Banking (WRB) portfolio. This role is responsible for overseeing multiple programmes, ensuring adherence to governance standards, driving delivery consistency, and supporting programme managers with high-quality execution. The ideal candidate possesses strong strategic thinking, analytical ability, and the agility to operate in a fast-paced, dynamic environment.

Key Responsibilities

• Programme Governance & Delivery Oversight

• Oversee multiple programme deliveries and ensure alignment with Change Delivery Standards (CDS), governance policies, and assurance frameworks.

• Monitor programme performance, delivery health, and adherence to key milestones, identifying areas for improvement or intervention as needed.

• Conduct quality reviews of programme artefacts including business cases, project plans, RAID logs, governance papers, and closure reports.

• Support phase-gate reviews, programme audits, and governance checkpoint processes.

• PMO Operations & Reporting

• Maintain programme dashboards, scorecards, and performance metrics to measure delivery effectiveness across programmes.

• Consolidate reporting for Steering Committees and senior leadership, including progress updates, KPIs, financials, risks, and dependencies.

• Ensure accuracy and completeness of programme data in relevant tools such as Clarity, Azure DevOps, and other governance platforms.

• Drive standardisation and continuous improvement of PMO processes, frameworks, templates, and best practices.

• Strategic Planning & Decision Support

• Partner with Programme Managers and senior stakeholders to support prioritisation, resource planning, financial forecasting, and investment management.

• Provide insights and strategic recommendations based on programme performance, risk patterns, and delivery trends.

• Support annual investment budget cycles and ensure alignment with strategic objectives.

• Stakeholder Engagement & Collaboration

• Engage and collaborate with cross-functional stakeholders across Group, Region, and Country teams to ensure smooth programme execution.

• Support leadership forums, governance committees, and delivery excellence initiatives with high-quality materials and structured insights.

• Facilitate communication and alignment between Programme Managers, Change Delivery teams, and business stakeholders.

• Capability Building & Delivery Excellence

• Coach project and programme managers on governance standards, delivery quality, and best practices in project management.

• Support training initiatives, knowledge-sharing forums, and capability uplift activities across Change Delivery CoE.

• Promote a culture of continuous improvement and operational discipline.

• Process Improvement & Risk Management

• Monitor the effectiveness of delivery processes and controls, identifying gaps and driving process enhancements where needed.

• Review Change Request Approvals (CRAs), go-live readiness parameters, and key control checkpoints to ensure risk is effectively managed.

• Escalate and track issues, risks, and dependencies with urgency and clarity.

• Conduct, Ethics & Compliance

• Uphold the highest standards of conduct and ethics, ensuring full adherence to applicable laws, regulations, and the Group Code of Conduct.

• Champion responsible delivery, transparency, and integrity across WRB programmes.

Required Skills & Experience

• 8+ years of experience in programme/project management or PMO roles within banking, financial services, or complex global organisations.

• Demonstrated experience in managing multiple programme deliveries concurrently.

• Strong ability to apply and embed project management frameworks while measuring delivery effectiveness.

• Excellent strategic thinking, analytical reasoning, and structured problem-solving skills.

• Proven ability to work in fast-moving, dynamic environments with shifting priorities.

• Strong stakeholder engagement and communication skills, especially in partnering with Programme Managers and senior leaders.

• Proficiency in PM tools such as Clarity, Azure DevOps, JIRA, or similar.

Nice-to-Have

• Consulting background (management consulting, delivery excellence, transformation, or PMO advisory experience).

• Experience in Agile delivery environments.

• Professional certifications (PMP, PRINCE2, Agile, SAFe, or equivalent).