Player support JP/EN: Remote/ Night shift

Side

Japan Remote contract

Posted: March 5, 2026

Quick Summary

Remote support specialist with 2-3 years of experience in customer support, providing technical support and troubleshooting for online gaming services. Strong language skills in Japanese and English, with the ability to work irregular hours including nights and weekends. Prior experience in customer support is required for this role.

Job Description

• Support the Player service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 3AM~12PM
• Support 365 days a year including weekends and holidays (shift work)

Requirements:
• Native reading and writing skills in Japanese.
• Business level English
• 0~3 years of customer support experience. (We have both junior and senior role for this position)
• Passionate about the video game industry.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

Benefits:
• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.

Who we are:

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA,

player support, community management, and datasets. For more information, visit http://www.side.inc/

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