Player Support Agent for Video Gaming - Montreal

Keywords Studios

Montreal, Quebec, Canada Remote permanent

Posted: February 19, 2026

Job Description

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Responsibilities:

• You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
• You would interact with our clients' customers for all the inquiries they could have about the game.
• You would assist the developers by forwarding them impotant information from all the issues you handle with customers.

Requirements:
• Excellent English (spoken and written)
• Passion for video gaming or customer service
• Ability to juggle multiple tasks while managing your time efficiently
• Comfortable with digital technologies (computers, video game consoles, touchscreens)
• An interest in the video game industry
• Experience in a relevant or related field (an asset)

• Experience in a similar position (an asset)

Note that this position requires full-time availability. Morning, day or evening shift to fill.

Benefits:
$17.95 per hour

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Partnerships with STM, Telus and BIXI (among others)

Employee Assistance Program

We look forward hearing from you

"Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec"

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

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