Player Support Agent

Confidential

CDMX, Ciudad de México, Mexico permanent

Posted: January 30, 2026

Job Description

TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

We’re currently looking to expand our vibrant team of top-class player support agents for potential upcoming projects from our leading gaming companies clients.

Specs:

English speaking agents

• Mon - Fri 4 PM to 1 AM UTC

• Thu - Mon 4 PM to 1 AM UTC

• Fri - Tue 4 PM to 1 AM UTC

• Sat - Wed 4 PM to 1 AM UTC

Russian speaking agents

• Wed - Sat 4 PM to 1 AM UTC

Portuguese speaking agents

• Wed - Sat 4 PM to 1 AM UTC

Position responsibilities:

• Processing questions and problems from users through a ticketing system

• Answering queries on blogs and forums as well as social media channels

• Getting familiarized with the games so you can advise players

• Getting creative in finding solutions to technical problems and bugs

• Encouraging user loyalty by providing an outstanding service

• Contributing to studio-wide community strategies

• Supporting the community managers with ad-hoc tasks

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