Plavix Customer Engagement Manager

Job Title: Plavix Customer Engagement Manager

*This position is a 1-year contract position.

About the job

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

JOB PURPOSE

The Plavix CEM, South Korea is responsible for driving Plavix business operations in Korea, including market performance, cross-functional collaboration, strategic partnerships, and leading marketing within the CV-EP Franchise. The role focuses on strategic planning, optimizing the marketing mix, and maximizing profit.

ORGANIZATION CONTEXT

Solid line reporting to MCO CV Brand lead in CV-EP Franchise.

 KEY ACCOUNTABILITIES

- Support the development of the Country Activation and brand plans for the portfolio into MCO activation and GTM strategies. 

- Assist with building customer engagement plans aligned to MCO activation plans and GTM strategies. 

-  Utilisation and adaption of global content to ensure personalized customer interactions and maximise the customer strategy.  

-  Assist in mapping the customer journey, identifying areas for improvement and working to enhance customer satisfaction, loyalty and overall experience to deliver brand objectives. 

-  Support the local development, planning and execution of impactful commercial tactics aligned to brand strategies. 

-  As required, assist to adapt content in respect of regulatory frame and in coordination with partner functions. 

-  Leverage data to develop a deep understanding of customer preferences to tailor the experience and impact.  

-  Test hypothesis to gain local insights to help inform MCO and Brand strategy, utilising data and your understanding of local market trends and the competitive landscape. 

-  Foster effective communication across divisions and departments. 

-  Track customer engagement performance KPIs and engagement. 

-  Work in close collaboration with the sales team to optimise the customer journey. 

-  Achieve targets for sales and profit contribution for brand. 

-  Contribute to monthly demand review with GTMC and Supply Chain. 

-  Contribute to all required MCO and global reporting for our brands. 

-  Local partnership management

About you

JOB-HOLDER REQUIREMENTS

Technical skills:

-  Understanding of Sales and Marketing operating model, Go to Market (GTM) transformation

-  Strong experience in developing and executing customer strategy.

-  Ability to make data-driven decisions based on patient/HCP needs

-  Tertiary qualifications in a relevant field e.g. Business, Commerce, Marketing, Science, Nursing, Pharmacy, Medicine. 

Soft skills:

-  Ability to respond resourcefully to changing business conditions and opportunities proactively looking for ways the team can adapt its plans, tactics and strategies. 

-  Build effective partnerships with key local, MCO and global stakeholders and business support functions. 

-  Proactive understanding of the local market trends and the competitive landscape. 

-  Role model of Take the Lead behaviours

Experience & knowledge

-  Pharmaceutical industry experience more than 3 years

-  Experience in marketing department more than 2 year is preferred

-  High experience to develop and implement business plan is preferred

-  Digital marketing / Omnichannel engagement. 

-  Worked in teams where there is a high degree of accountability and collaboration across functions and roles. 

-  Fluent in English: Communicate and collaborate effectively with global teams, requiring high proficiency in business English.

Why choose us?

·       Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.

·       Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world.

·       Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose.

·       Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!