Platform Team Lead

Our Purpose

Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.

Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.

How you’ll make an impact

As the Platform Team Lead, you will play a key role in ensuring the availability, security, scalability, and cost-effectiveness of Planday's technical platform. You will also lead the further development of the Platform and ecosystem to ensure the future scale of the Planday product.

You will lead a team of experienced Platform Engineers and Site Reliability Engineers (SREs) to create, develop and maintain a robust foundation for our product, enabling stable high-performance product experience for our customers. You will contribute and execute on the engineering strategy as well as making sure to align this strategy to company objectives.

You’ll maintain a working environment in which your team can do their best work predictably and sustainably. You’ll make sure the team has all the information they need and the right feedback loops in place to discover and deliver valuable, usable, and buildable outcomes. You’ll monitor and look to support the operational health of your team and products, aiming for resilience.

You will support your team to hone their engineering skills and grow as individuals in order to meet the capabilities required for the team. Your focus will be on driving engineering initiatives and ensuring the team makes progress towards their goals.

What you’ll do

Platform Engineering

Ensure the availability, security, scalability, and cost-effectiveness of Planday's technical platform to serve our product and customers effectively. Oversee and participate through direct contribution to the development of the platform, following the platform strategy. Execute technical leadership through participation in technical projects potentially with hands-on activities, leveraging your expertise to drive successful outcomes.

Developer Experience

Enable all Planday engineers to develop, test, and deliver product experiences using well proven value-adding technologies and tools by providing an extensive and easy-to-use toolset and development platform.

Collaboration & Stakeholder Engagement

Engage in cross-department projects and activities, ensuring alignment and collaboration across various functions within the organisation. Take part in cross-department governance and certification meetings, ensuring technical compliance and alignment with the organisation's objectives.

Leadership

Lead the Platform team and nurture a culture of belonging, followership, ownership, and customer-centric thinking.. Collaboration, coaching, and supporting members of the Platform team in achieving their teams and personal goals will be clear objectives for you to foster a culture of continuous improvement.

Success looks like

High availability and reliability of Planday's technical platform, meeting or exceeding SLA targets.

Efficient and streamlined technical delivery processes, enabling timely delivery of product features and enhancements.

A cohesive and high-performing Platform Engineering team, achieving their goals and continuously improving their skills.

A culture of ownership, innovation, and customer-centric thinking within the Platform team and across the organisation.

What you’ll bring with you

Technical Expertise: Strong background in platform engineering, cloud infrastructure, and SRE practices, with a proven track record of designing and maintaining scalable, reliable systems.

Leadership Skills: Experience leading and mentoring technical teams, with a focus on fostering collaboration, accountability, and continuous learning.

Strategic Vision: Ability to align technical initiatives with product objectives, driving innovation and efficiency.

Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and departments.

Problem-Solving Attitude: A proactive and analytical approach to problem-solving, with a commitment to delivering high-quality solutions with a pragmatic mindset

What we value

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.