Platform Support Manager

Confidential

London, Greater London, United Kingdom permanent

Posted: May 12, 2026

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Quick Summary

The Platform Support Manager plays a critical role in ensuring the smooth operation of a leading financial institution's platform, working closely with Release Management to resolve production issues and drive continuous improvement.

Required Skills

Incident Management Jira Release Management Stakeholder Management Documentation Runbooks Support Processes Vendor Management Communication Multi-tier Support

Job Description

This is a fantastic opportunity to join our fast-growing Consulting business, working with some of the world’s leading financial institutions.

The Platform Support Manager owns the end-to-end support model across Levels 1, 2, and 3 for a critical client platform. Acting as the bridge between the user community, development teams, and third-party providers, this role is accountable for the timely resolution of production issues, continuous improvement through post-incident learning, and effective management of the overall support function.

The role partners closely with Release Management to ensure fixes are deployed through the appropriate channels (hotfix, off-cycle, or full release).

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