Platform Support Engineer

Architus specialises in connecting leading UK and US businesses with top EU engineering talent, helping build high-performing technology teams and establish presence overseas. With offices in London and Vilnius, Architus has a strong track-record and impressive list of clients such as Invesco, Tide, Capital Group, Schroders, BNP Paribas, and HSBC.

The Opportunity

We are partnering with a leading digital investor communications platform that provides Proxy Voting and Shareholder Disclosure services globally. Originally developed by a major financial institution, this platform aims to transform capital markets with innovative and compliant solutions that benefit the entire financial ecosystem.

We are looking for a Platform Support Engineer to join them in this exciting project. In this role, you will be responsible to provide best-in-class technical support to their wide range of internal and external users, working alongside a team of Platform Support Engineers encompassing the traditional Application Support function combined with Application Security and Load Performance Testing. The successful candidate will work in Cloud environment (AWS) and utilize best-in-class technologies and practices while collaborating with the wider engineering organization and Product team as well as all business units and top-tier clients and partners.

The right candidate should be a natural problem-solver and have strong communication and leadership skills as well as proven ability to understand complex business processes and SaaS products.

Key Responsibilities

• Performing daily checks for functional correctness across the Proxymity offerings via monitoring and alerting.
• Assist in technical product issues, including troubleshooting, identification of root cause, issue resolution and communication.
• Provide technical product support to internal and external stakeholders.
• Create / maintain knowledge base documentation and perform knowledge-sharing with other team members.
• Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs.
• Monitoring performance of all company databases and diagnosing performance issues.
• Identifying application security vulnerabilities and expediting their resolution in line with set SLA's.
• Monitoring various metrics and tools that provide protection from cyber threats and ensuring a prompt response in line with pre-defined run books.
• Performance testing framework development and root cause analysis of performance issues highlighted by performance testing.

Requirements

• Broad professional experience within a technical support team, preferably in global B2B-focused SaaS.
• Strong strategic and customer focus with ability to assess the wider business impact of incidents and issues and liaise with the relevant functions within and outside the company.
• Passion for solving customer issues in a fast-paced environment.
• Strong problem-solving and analytical skills.
• High proficiency in SQL and RDBMS.
• Proficiency in Java
• Excellent written and verbal communication skills in English. Ability to effectively communicate to all levels and stakeholders—internally and externally—on complex technical issues.
• Ability to influence others and work effectively across departments in the organisation.
• Experience with modern monitoring and logging technologies.
• Experience with the AWS ecosystem – advantage.
• Bachelor's degree in a relevant technical discipline – advantage.
• Experience working in the fintech industry – advantage.

What You'll Get in Return

• Salary: Starting from € 3,500 gross/month, depending on your experience (full-time only).
• Career Growth: Accelerate your professional journey by working with cutting-edge technologies in a truly global environment.
• Holidays: Enjoy extra vacation days to recharge and unwind.
• Workation: Work from anywhere in the world for up to 45 days per year.
• Flexibility: Benefit from hybrid working options for a healthy work-life balance.
• Workplace: A modern, pet-friendly office equipped with parking and plenty of snacks to keep you fueled and productive.
• High-Spec Hardware: Brand-new, high-performance equipment provided to support your work from day one.
• Team Environment: A dynamic, collaborative, and friendly working atmosphere.
• Perks: Stay balanced with our wellness program, enjoy additional health insurance, plan for the future with 3rd-pillar pension benefits, and perform at your best with high-spec hardware.

Ready to Join Us?

If you’re excited about this opportunity and believe you’re the right fit, we’d love to hear from you! Apply now and let’s create something amazing together. We look forward to meeting the next Architus star!