Platform Specialist

ABOUT ZEROFOX
ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before.

OPPORTUNITY OVERVIEW
As a Platform Specialist at ZeroFox, you will join a team of highly skilled individuals working to protect enterprise-level government and commercial customers from social media-based cyber attacks. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers engaged with detailed threat intelligence information, present findings in a professional manner, and provide a world-class customer experience. Spoken and written proficiency in English is required for this role.

Role and responsibilities

• Analyze social media networks for customer-related risks
• Create social risk notification and alert packages for customers
• Interface with customers to provide analysis reports and details
• Respond to support analysis inquiries and provide additional information
• Responsible for communications with the customers including: phone, video, email, and authoring reports
• Triage alerts for customers to give real time intelligence

Requirements:
• Extreme attention to detail
• Written and spoken proficiency in English
• Knowledge of major social networks (knowledge of emerging networks a big plus)
• Strong research and writing skills (a writing sample will be requested as part of the interview process)
• Ability to convey complex ideas, trends, and information in a simple way
• Ability to extrapolate trends from mass amounts of disparate data
• Solid interpersonal and social skills
• Strong analytical skills and contextual awareness
• Must be willing to work an alternative work schedule including partial weekends

Desired qualifications and skills

• Awareness of Open Source Intelligence methodology
• Experience with other SaaS, cyber security, or social media products or services Ability to analyze information and correlate data.
• Monitor and analyze data from the deep and dark web to identify emerging risks or cyber threats.
• Investigate emerging threats related to suspicious domains, including phishing, and other cyberattacks.
• Investigate and analyze security incidents, such as account breaches, unauthorized access, or malicious content etc.
• Familiarity with global current affairs
• Background in digital communications or Social Media
• Basic knowledge of networking concepts
• Knowledge of Customer Operations

Benefits:
• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture