Platform Reliability & Lab Support Engineer

Sustainable Talent is partnering with Nvidia a global leader who's been transforming computer graphics, PC gaming, and accelerated computing for over 25 years.

We are looking for a Platform Reliability & Lab Support Engineer to support our client's dynamic team responsible for maintaining and optimizing our Colossus cloud infrastructure, including data centers and labs. This is a W-2 full-time contract based in Santa Clara, CA. We offer competitive pay $70/hr - $80/hr based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for ensuring the reliability and efficiency of our infrastructure. In this role, you will be faced the challenge of providing a test-bed for our developers to test software on various NVIDIA hardware before releasing them. Additionally, collaborate with Infrastructure Engineers, installing and maintaining Windows/Linux platforms and using creativity while finding solutions. We expect things to break in these DCs/labs, as the software is mostly low level device drivers, and the bugs in them do break boards and GPUs. Our labs run more than 100,000 tests per day and is part of a DevOps pipeline that needs constant supervision, tracking, monitoring and break-fix.

What you'll be doing:

• Assist in the installation, configuration, and deployment of new hardware and software components.

• Conduct regular inspections and audits of infrastructure components to identify and address potential issues proactively.

• Collaborate with cross-functional teams to implement and test new technologies and solutions.

• Document maintenance activities, troubleshooting procedures, and system configurations.

• Participate in on-call rotation and respond to emergency situations as needed.

• Handling Labs and Datacenters using DCIM Tools, spreadsheets and task tracking tools.

• Your responsibilities will also include defining standards in labs to keep them safe, clean and organized.

• Perform routine maintenance tasks on servers, networking equipment, and other infrastructure components in data centers and labs.

• Troubleshoot hardware and software issues to ensure uninterrupted operation of critical systems.

• Deploy test boards that run automated tests from a Software Developers and triage and root cause board issues which are not due to hardware or software issues but, that potentially have test setup issues.

• Remove and redeploy boards that need software and/or hardware upgrades from board engineers in a regular cadence.

• Work closely and pro-actively with other engineering teams such as system architects, chip and board designers, software/firmware engineers, HW/SW QA teams and Applications engineering teams to drive design, development, debug and release of next generations products.

• Take active part in procurement decisions for Lab by choosing from various options available, getting test copies and doing proof of concepts and then providing recommendations.
Collect data for critical metrics for the lab and track progress.

What we need to see:

• Associates or Bachelors Degree in a Tech related Major or 4+ years of equivalent experience in a Lab or Datacenter environment.

• Ability to perform well at work without requiring constant manager supervision.

• Ability to do deploy and cable servers and test equipment.

• Proven experience working with data center infrastructure, including servers, storage systems, and networking equipment.

• Strong knowledge of hardware components.

• Basic user level understanding of Unix/Windows, and Networking with Enterprise Switches and Routers.

• Skills to work with teammates of various abilities and experiences.

• Ability to find tasks where you need help from sysadmins and communicate those, coordinate with them to integrate those solutions.

• Perseveration to debug a hard problem and out of box thinking to seek those.

• To be successful in this position, you should have a love of working with close-knit, multi-disciplinary teams, and enjoy hands-on work with state of the art platforms.

Ways to stand out from the crowd:

• Visio and CAD experience for Lab R&D projects and Rack Management.

• Lab/Datacenter Procurement Experience.

• Experience with handling PDUs and Power in Labs.

• System administrator level experience on Unix/windows and knowledge of scripting to automate workflows (bash/python).

• Basic knowledge of Git/Perforce to check-out, edit and check-in scripts.

• Ability to write SQL queries to get data from MySQL DBs.

Sustainable Talent is a M/F+, disabled, and veteran equal employment opportunity and affirmative action employer.