Platform Operations Associate (f/d/m)

THE ROLE:
Are you ready to make a real impact? Are you excited by the opportunity to grow your operational skills while unlocking climate action for enterprise organizations?

Then join CEEZER and help companies across the globe to leverage a truly impactful solution that is finally fixing how companies get to net-zero using the voluntary carbon market and data-led insights. Use your skills to tackle one of the most critical challenges humanity has ever faced: climate change.

We are looking for a highly motivated Operations Associate (f/d/m) who loves to build solutions to complex challenges and can’t wait to streamline processes in a data-driven way.

You’ll work closely with our Head of Operations in a very fast-moving and VC-funded startup and will support building up the Operations team.

YOUR MISSION:
• Oversee end-to-end platform processes, including onboarding, offerings on the platform, transactions, and dispute management. 
• Ensure seamless onboarding to the platform for project developers and buyers in close collaboration with the Commercial and Impact teams.
• Manage and optimize transactions, ensuring timely, error-free execution of carbon credit purchases and sales.
• Handle disputes between buyers and project developers and implement standardized dispute resolution processes to address issues such as delayed fulfillment or payments.
• Identify inefficiencies or bottlenecks in platform processes and implement improvements to set up processes for scale.
• Perform data analyses and build BI reports to automate alerts and track key operational KPIs.
• Work closely across departments (Commercial, Impact, Product, Finance, Legal) to standardize, optimize, and automate processes.
• Provide strategic insights to help guide platform enhancement based on operational data and customer feedback.

WHAT YOU NEED TO SUCCEED:
• Recent graduate (bachelor's/master's) with outstanding academic achievements.
• Prior internship experience in consulting, investment banking, high-growth startups, or another dynamic, fast-paced setting.
• Strong determination to go the extra mile, coupled with the willingness to tackle essential tasks head-on.
• An analytical and data-driven mindset, along with proficient Excel skills and experience in BI tools (e.g. Metabase, Looker, Tableau) is a plus.
• Quickly adaptable to changing priorities in an evolving business environment.
• Excellent communication skills in English and German.
• Residing in Berlin or demonstrating a willingness to relocate to Berlin.
• Possession of a valid German work permit or eligibility to work legally within the European Union.

WHAT’S IN IT FOR YOU AT CEEZER:
• A mission that matters: Join a rapidly growing, dynamic team of international changemakers who are passionate about solving the world’s most pressing challenge and help shape a sustainable, net-zero future.
• A learning culture: Take your skills to the next level with exciting growth opportunities, hands-on learning experiences, and access to resources designed to fuel your professional journey in a start-up that prioritizes learning and growth.
• A diverse environment: Thrive in an inclusive environment where diversity is celebrated, and your unique perspective helps us flourish as a team.
• A net-zero career: From day one, your professional and personal carbon footprint is neutralized—because at CEEZER, sustainability isn’t just our mission, it’s how we operate.
• An attractive package: Enjoy perks like free Urban Sports Club membership, discounted public transport, a company pension scheme, team events and offsites, and more…

EXCITED TO CREATE IMPACT WITH US?:
If you don't meet every requirement but have exceptional strengths that could make you excel in this role, we'd love to hear from you. Apply now and let's discuss your potential.
The recruitment process entails the following:
• An intro call with the People Team.
• A call with our Head of Operations, Jens.
• A team call with our Operations Manager, Oskar.
• A deep-dive case study with our Head of Operations and SVP Sourcing & Delivery, Stephan.

We prohibit discrimination or harassment of any kind and make employment and other employee lifecycle decisions based solely on merit, skills, and potential. We actively work to recognize and address unconscious biases, fostering an environment where all individuals feel valued and empowered to succeed. We welcome diverse applicants and are dedicated to providing equal opportunities for everyone to thrive. Please let us know if you have any specific needs regarding this application process.