Platform Operations Analyst (12 Month Fixed Term Contract)

Our Company

Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. 

Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.

Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes. 

We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.

About the Role

As a Platform Operations Analyst, you’ll be responsible for processing, maintaining, and validating ongoing updates across client investment accounts on the Arch platform. Your work ensures that client data remains accurate, organized, and up to date, enabling reliable reporting and a seamless client experience.

This role sits within Account Operations and focuses on account maintenance and ongoing platform data management after onboarding is complete. You’ll work closely with Client Experience, Data, and Operations partners to ensure updates are processed quickly, accurately, and in line with client expectations.

This role is a great fit for someone who enjoys project-based work, collecting and synthesizing operational insights, and partnering cross-functionally to help drive client conversations and platform improvements over time.

What You'll Do

Platform Data Processing & Account Maintenance

• Process and monitor account information updates from clients, funds, and external data sources.

• Monitor inbound platform data, identify relevant updates, and categorize them appropriately.

• Maintain a high level of accuracy and attention to detail when classifying and processing investment data.

• Support ongoing account maintenance workflows across the client lifecycle.

• Communicate with external partners (such as fund managers / GPs) on behalf of clients to collect, validate, and reconcile investment and account information.

Data Quality & Controls

• Conduct quality control across data received, classified, and processed to ensure platform accuracy.

• Extract, reconcile, and validate data across multiple systems and data sources.

• Assist with internal audits, system reviews, and data accuracy checks when needed.

• Ensure all processing follows internal compliance, security, and data governance standards.

Cross-Team Collaboration

• Partner with Client Experience and Account Operations teams to resolve data discrepancies and client data issues.

• Collaborate with Data and Product teams to improve data processing workflows and platform oversight.

• Help surface recurring data issues or workflow inefficiencies for continuous improvement.

• Collect, organize, and summarize platform health indicators and operational insights, sharing findings with Client Experience and cross-functional partners to support client conversations and handoffs.

Workflow & Process Improvement

• Help improve and optimize data receiving, processing, and platform maintenance workflows.

• Support documentation of processes and contribute to operational playbook updates.

• Support periodic evening or weekend work as part of our operating rhythm to meet client SLAs.

Tax & Documentation Support

• Support tax season document workflows and ensure timely, accurate processing of related data updates.

• Help maintain document completeness and accuracy across client accounts.

What We’re Looking For

• 1+ years of experience in data processing, data operations, platform operations, project management, or operational support roles.

• Strong attention to detail and commitment to accuracy in data classification and processing.

• Experience working with sensitive or financial data in secure environments.

• Strong organizational skills and ability to manage repetitive, high-volume workflows while maintaining quality.

• Ability to work independently while collaborating with cross-functional teams.

• Comfort working in fast-paced environments and adapting to evolving workflows and tooling.

Bonus Points If You

• Have worked with financial services, investment data, or private market data.

• Have taken finance, accounting, or data-focused coursework.

• Have strong Excel skills.

• Have experience with SQL or interest in developing technical data skills.

A Note about us:

All of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, collaborate effectively to solve challenges, and foster an engaging environment focused on shipping product and delivering exceptional service to our clients.

We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting, hands-on workspace.

Some perks of working for Arch include:

• Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.

• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.

• Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.  

• Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.

• Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).

• Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.