Platform Operation Specialist

OPPORTUNITY OVERVIEW

In this position you’ll join our Platform Operations team who supports ZeroFOX’s cyber security solution that helps organizations manage information security risks across social media. Your work will directly impact the success of ZeroFOX customers, partners, and pre-sales pilots, affecting the growth of our social risk management platform and its core services. This important role will have a direct impact on protecting against social media threats, and give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization

Role and Responsibilities

• Fulfil a high volume of information requests
• Interpret, understand and act upon rules and procedures
• Be responsible for confidential documents
• Update internal stakeholders on tasking progress

Requirements:
• Computer and social media savvy
• Willingness to work an alternative work schedule, including partial weekends
• Exceptional attention to detail and thoroughness
• Ability to learn quickly; can grasp technical terms and concepts quickly
• Proficient verbal and written communication skills; able to present complex concepts in a clear, concise manner.
• Fluency (written and spoken) in the English language
• Trustworthiness, reliability and high self motivation
• Interest in research and customer service

Desired Qualifications and Skills

• Previous experience and / or relevant coursework in cyber security
• Not looking clock and would rather work until you’re satisfied with the day’s work
• As a self-starter, when you find a problem, you alert the team, and fix it…you don’t wait for the next task
• Producing superior work while meeting aggressive deadlines

Benefits:
• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture