Platform Manager, ProFile

Position Overview:

The Platform Manager assists the Director of Global Production Platform with stakeholders across ProFile, Operations, and Invoicing to support the end-to-end filing process.  This role ensures accuracy, efficiency, and seamless client experience through proactive issue resolution, process improvement, and collaboration on strategic initiatives.

Principal Duties & Responsibilities:

Collect and analyze feedback from clients and operational teams to shape requirements, features, and end products

Represent production and client stakeholders in development meetings helping to set priorities that best serve stakeholders

Triage data corrections and ProFile inquiries from operations teams and work with development to address these items

Author bug reports and enhancement tickets to capture business requirements and ensure effective development outcomes

Train operations teams on new ProFile functionality – including occasionally writing procedures for the new feature

Work with internal development product owners and act as the key product team member interfacing with product owners

Maintain the QFS order inbox, validating accuracy and completeness of new orders through audits and triple checks

Partner with the invoicing team to troubleshoot issues and manage client-specific requirements

Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor’s or equivalent work experience or any combination of education, professional experience, and training provides the following knowledge, skills, and abilities:

Minimum of two (2) years of experience as a Project Manager in translation, patent filing, or localization

Minimum of five (5) years of experience with ProFile

Experience in operations, product support, or project coordination; familiarity with filing processes, client services, or SaaS platforms preferred

Knowledge of patent filing requirements and timelines preferred

Strong organizational skills with the ability to manage multiple priorities

Excellent communication skills, including writing clear and detailed documentation

Highly motivated, willing to take initiative, ability to stay on task, and regularly report progress

Ability to effectively multi-task in stressful situations

Proficient in Microsoft Office, with advanced Excel skills being a plus

Proven ability to collaborate across teams and trouble shoot complex issues

Ability to work independently with minimal supervision and as part of a team

Commitment to fostering a culture of responsiveness and respect for the needs and time of others

Supervision Received:

Supervision is provided by the Director, Global Production Platform

Supervision Exercised:

No direct reports

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be given to individuals with disabilities to perform the essential functions.

Regularly standing or sitting, with the ability to collaborate with team members

Frequent use of computers and other office productivity tools

Ability to recall names, details, and project requirements

Maintain strict confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Questel

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.