Platform Implementation Analyst

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking a Platform Implementation Analyst to work remotely in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required.

Responsibilities

• Deliver desk-side and small group training to analysts and operators on client-based data and analytic tools.

• Facilitate structured in-person or virtual training sessions, incorporating scenario-based exercises.

• Work alongside end users to observe and document real-world workflows, then convert those insights into practical platform usage patterns, dashboards, and applications.

• Proactively build relationships with users, identify gaps in current use cases, and propose new ways to leverage the platform for operations and intelligence.

• Build initial dashboards, searches, and analytic products, and coach users on how to construct their own questions, objects, and workflows in the platform.

• Provide virtual or onsite implementation support, triage user requests during rollouts, and collaborate with engineering teams to resolve configuration and platform issues.

• Capture and communicate detailed user feedback, pain points, and enhancement ideas to product and engineering stakeholders.

• Consistently brief stakeholders on user adoption, emerging use cases, and opportunities to expand the impact of the platform.

Required Skills and Qualifications

• Active TS/SCI security clearance.

• Strong analytical skills and the ability to turn loosely defined problems into structured questions and platform workflows.

• Technical foundation with working knowledge of tools and languages commonly used with the platforms, such as Python, Java, or JavaScript/TypeScript.

• Excellent communication and teaching skills, with the ability to break down complex analytical or technical concepts into simple, practical steps for end users.

• Comfort working directly with military, law enforcement, or other government stakeholders; prior experience briefing senior or high-level leaders is a plus.

• Ability to work independently in the field or remote environments while staying connected to central teams and processes.

• Willingness to travel domestically and, when required, internationally (approximately 25% of the time, or as required by the client).

Full-Time Employee Compensation

• M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.

• M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range
$60,000—$180,000 USD

M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to [email protected]. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at [email protected] or 703-936-0880.

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.