Platform Experience Specialist - Spain

😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role
The Platform Experience Specialist plays a critical role in ensuring that new customers quickly realize value from the Quantum Metric platform by establishing foundational user interface configurations that drive adoption from the very start of onboarding. Although not directly customer-facing, this role partners across teams to design, configure, and optimize the platform experience, enabling customer-facing teams to deliver seamless, impactful engagements.

This role requires proficiency in the Quantum Metric platform to build out individual digital properties, including key components such as individual workspaces with optimal segmentation, navigation, dashboards, and alerts. The Platform Experience Specialist plays a pivotal role in delivering the first measurable and tailored insight to set the engagement up for ongoing success as the Business Consultant assumes ownership after implementation is complete.

In addition to onboarding implementation, the Platform Experience Specialist will contribute to broader platform experience initiatives, including tailored vertical audits that establish consistent, standardized structures across the platform and ensure scalability of best practices.

🔧 Responsibilities:
• Drive Successful Onboardings: Own the initial phase of onboarding digital properties for new and existing customers, ensuring their Quantum Metric partnership is positioned for long-term success and rapid time to value.
• Implement Optimal Subscription Configurations: Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports, tailoring each digital property’s setup to industry-specific needs and best practices.
• Provide Early, Actionable Insights: Provide meaningful, data-driven insights post-deployment to spark customer excitement and demonstrate tangible business value early in the partnership.
• Track and Monitor Onboarding Progress: Manage all onboarding tasks through GuideCX, driving accountability and visibility while achieving internal goals from production deployment to first insight delivery.
• Ensure Quality and Best Practice Alignment: Validate that all expected industry events are firing correctly, audit any proof of concept configurations for alignment to best practices, and partner with Implementation Engineers to remediate gaps.
• Innovate and Enhance Onboarding Processes: Proactively improve onboarding content, tools, and team processes, contributing new approaches to leverage Quantum Metric technology and addressing emerging customer use cases.
• Support Large-Scale Optimization Initiatives: Assist the team with high-impact subscription optimization projects across the existing customer base. Provide overflow capacity by preparing behind-the-scenes analyses to support Business Consultants with insight discovery for upcoming enablement sessions.
• Enable and Upskill the Team: Act as a subject matter expert on digital property onboarding, educating new hires, leading training sessions, sharing knowledge in team forums, and partnering with account teams to ensure customer requirements are consistently met.

💡 Requirements:
• Experience & Background: 1+ years in a digital analytics role, with knowledge across multiple industries and an understanding of how use cases translate to optimal UI setup.
• Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges.
• Organization & Adaptability: Strong organizational skills to manage multiple onboardings simultaneously, ensuring accurate tracking of tasks and timely completion. Strong time management skills with the ability to adapt quickly to changing priorities,
• Self-Starter Mentality: Highly motivated and proactive, with a track record of success in fast-paced, high-pressure environments while maintaining composure and focus.
• Communication Excellence: Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Travel: 5-10%

💻 Recruitment Process
Interviews can feel unpredictable - we get that. Here is the expected process for this role:

- Recruiter Screen (30 minutes)
- Independent Assessment (1 hour)
- Hiring Manager Interview (45 minutes)
- Director Interview (30 minutes)
- VP, Consulting Services Interview (45 minutes)
- Chief Customer Officer Interview (30 minutes)
- CEO Interview (30 minutes)

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

🏆 Perks & Benefits
One time Home-Office Stipend - upon hire
Monthly Business Expense Stipend
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)
Flexible Schedules
Work From Home
MacBook and awesome swag delivered to your door
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
QM-funded Restaurant Vouchers
Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care
Encouraging and collaborative culture

🐉 About Quantum Metric
As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

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