Platform Engineer

Who are we

We are a vibrant tech company that augments and empowers technical teams for both international and Greek clients. What sets us apart is our unique blend of coaching, continuous learning, and innovation, forming an ecosystem where professionals don’t just contribute, they grow.

By joining Agile Actors, you don’t just work on cutting-edge solutions: You become part of diverse, dynamic teams where every step is a new career milestone. Our tech professionals augment teams that are global leaders in their domains, such as Austrian Post, Red Hat, Swissquote, and others.

We are firm believers that work should be more than just a job: It should be a place where people thrive. That’s why we’re proud to be officially certified as a Great Place to Work 2026, a recognition that reflects our commitment to creating an environment where talent, passion, and growth flourish.

Our values

Having a purpose

Being adventurous

Being Agile

Respect and Empower

Authenticity and Trust

Evolving through our clients

Who will succeed in this role

We’re looking for tech professionals with purpose, curiosity, and passion, people who see challenges as opportunities and want their work to have real impact. If solving problems excites you and collaborating with others inspires you, you’ll feel right at home with us.

At Agile Actors, being part of our team means being adventurous and agile, ready to embrace new ideas and adapt to dynamic environments. You’ll join one of our local teams in Athens, working with talented clients to deliver solutions that shape the future of technology. As you grow through projects with global leaders, you’ll be constantly evolving, while being supported in an environment built on trust, respect, and empowerment.

Requirements:
We are seeking a Platform Operations & Support Engineer to ensure the reliability, performance, and availability of our digital, eCommerce, and loyalty platforms.

Key Responsibilities:

• Monitor, maintain, and support customer-facing digital platforms and microservices.
• Provide Tier 2 support for eCommerce, loyalty, checkout, pricing, promotions, and personalization systems.
• Troubleshoot API, integration, and real-time data streaming issues (e.g., Kafka).
• Support relational databases (Postgres, MySQL, SQL Server) for performance and data integrity.
• Enhance monitoring, logging, alerting, and participate in on-call rotation.
• Collaborate with engineering, DevOps, product, and business teams to resolve incidents and improve reliability.
• Document system flows, operational procedures, and troubleshooting guides.

Preferred Qualifications

· Experience in eCommerce, retail, digital loyalty programs, or high-scale customer-facing platforms.

· Knowledge of cloud technologies (AWS, Azure) and container orchestration (Kubernetes).

· Understanding of modern CI/CD pipelines and DevOps practices.

· Experience with digital identity systems (OAuth, SSO, identity providers, token-based authentication).

· Familiarity with edge platforms (CDN, WAF, caching strategies).

Benefits:
What's in for you

• Tailored Remuneration Package that recognizes your expertise with a competitive salary

• Private Health Care Insurance to ensure your physical well-being

• Ticket Restaurant Card

• Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-being.

Developmental Benefits

• Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.

• Personal Development Plan tailored with your coach to align with your career aspirations.

• 360° Continuous Feedback Model to keep your skills and performance aligned with your goals.

• Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.

• Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.

• Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology’s future.

• Diverse Customer Ecosystem offers dynamic opportunities for career growth and development.

• Onboarding Buddy to support and guide you from day one.

Working model

• Flexible Working conditions tailored to your assigned account.

• Work-Life Balance with a culture that promotes flexibility and sustainability.

By clicking "Apply" for this Job, you agree that you have read and accepted our terms relating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.