Platform Data Specialist

· Analyse social media networks for customer-related risks

· Create alerts within the ZeroFOX platform for customers

· Search social sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFOX Customers

· Double check impersonations with current alerts in the platform to avoid duplicate creation

· Learn and work from pre-established workflows established by our customers

· Research customer Executives & Brands to familiarize yourself with their entities and expected alerts

· Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network

Requirements:
· Extreme attention to detail

· Knowledge of major social networks (knowledge of emerging networks a big plus)

· Superior research and writing skills (a writing sample will be requested as part of the interview process)

· Solid interpersonal and social skills

· Experience with other SaaS, cyber security, or social media products or services is preferred

· Experience in Customer Success

· Strong analytical skills

Benefits:
• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture