Physical Therapy Receptionist

Job Title: Patient Services Specialist – Wellness Center

Reports To: Patient Services Lead/ Site Supervisor

Summary: This position is responsible for greeting and signing in patients in a prompt, courteous, and professional manner, checking them out after the appointment, and making patient appointments following medical practice procedures.

Schedule: Monday-Thursday 8a-5:30pm, Friday 8a-2:00pm

Responsibilities:

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.

· Facilitates patient flow and communicates changes with patients and clinical staff.

· Appropriately and courteously screens solicitors for relevance to the organization’s needs.

· Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.

· Verifies insurance, co-pays, current demographic information, scans ID and insurance cards into the system.

• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances.

· Reconciles daily deposits and run necessary reports daily.

· Schedules appointments for patients, makes reminders calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.

· Prepares treatment rooms for patients by following prescribed procedures and protocols.

· Supports therapists by preparing heat packs, exercise equipment, modalities, and cleaning equipment.

· Maintains physical therapy supplies inventory by checking stock to determine inventory levels.

· Maintains a safe and clean working environment by complying with daily cleanliness, deep clean procedures, and maintaining laundry.

· Updates job knowledge by participating in educational opportunities.

· Performs other duties as assigned.