Physical Therapy Receptionist
Confidential
Posted: April 1, 2026
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Quick Summary
This Physical Therapy Receptionist is responsible for greeting and checking out patients in a professional and courteous manner, ensuring timely and efficient patient flow.
Required Skills
Job Description
Job Title: Patient Services Specialist – Wellness Center
Reports To: Patient Services Lead/ Site Supervisor
Summary: This position is responsible for greeting and signing in patients in a prompt, courteous, and professional manner, checking them out after the appointment, and making patient appointments following medical practice procedures.
Schedule: Monday-Thursday 8a-5:30pm, Friday 8a-2:00pm
Responsibilities:
• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.
· Facilitates patient flow and communicates changes with patients and clinical staff.
· Appropriately and courteously screens solicitors for relevance to the organization’s needs.
· Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
· Verifies insurance, co-pays, current demographic information, scans ID and insurance cards into the system.
• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances.
· Reconciles daily deposits and run necessary reports daily.
· Schedules appointments for patients, makes reminders calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
· Prepares treatment rooms for patients by following prescribed procedures and protocols.
· Supports therapists by preparing heat packs, exercise equipment, modalities, and cleaning equipment.
· Maintains physical therapy supplies inventory by checking stock to determine inventory levels.
· Maintains a safe and clean working environment by complying with daily cleanliness, deep clean procedures, and maintaining laundry.
· Updates job knowledge by participating in educational opportunities.
· Performs other duties as assigned.