Phone Support Specialist

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We’re looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience.

What You’ll Do:

• Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).

• Troubleshoot technical issues, providing clear and concise instructions.

• Guide users through Holded’s features, offering personalized support based on their needs.

• Document customer interactions in our CRM and escalate issues when necessary.

• Identify recurring customer concerns and share insights with the Product and Engineering teams.

• Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service