Phlebotomist (Full-Time) - Silverlake

Role Title: Phlebotomist

Reporting to: Associate Clinic Manager

Location: Silverlake Tia Clinic

Schedule: Monday - Friday from 8:00 am - 4:30 pm.

Compensation: $24 - $27/hr

Role Summary: As one of Tia’s Phlebotomist you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, collecting & preparing blood and other samples.

Tia Company values you “spike” on:

• Probing deeply to understand

• Asking why then why again

• Act as a pack not as a lone wolf

• Finds joy and gratitude every day

• Practice Personalized Care

Abilities:

• Highly organized

• Ability to multitask

• Strong process orientation

• Excellent patient service orientation

• Detail-oriented

• Keep a vibe of calm, steadfastness and composure under pressure

Skills:

• Phlebotomy

• Vitals documentation

• Autoclaving + disinfecting

• Supply expiry review

• Supply management & ordering

ESSENTIAL FUNCTIONS

• Preparing lab orders for URL and IRL one day in advance

• Reconcile Lab Errors

• Maintaining knowledge of Quest products, specimen processing requirements, and serving as the point of contact for the Quest account

• Identifying patients and their personal information by reviewing their identity documents.

• Assessing patient needs, reviewing patient history, and determining the reason(s) for drawing blood.

• Selecting gauge needles and preparing veins or fingers for blood drawing.

• Extracting blood from patients through venipuncture or fingersticks.

• Analyzing blood specimens using the correct testing equipment, when necessary.

• Preparing specimens for transportation, including labeling vials accurately and matching blood specimens to patients.

• Supplying diagnostic notes to physicians, other healthcare professionals, and hospitals.

• Keeping and maintaining records of patient names, volume of blood drawn, and diagnostic findings.

• Cleaning, maintaining, and calibrating laboratory equipment used in the drawing and testing of blood specimens.

• Ordering laboratory supplies, as needed

MAY SUPPORT WITH

• Review insurance to ensure verification status

• Check patients in on arrival,

• Escort the patient to the exam room

• Complete vitals

• Set communication in motion with Provider and in communication channel

• Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained.

• Reviews patients chart one day in advance to prep for visit

• Runs all controls

• Autoclave maintenance

• Surgical equipment sterilization

• Set-up and chaperone surgical procedure

• Obtains patient consents for any procedures

• Maintains an appropriate level of office supplies and medical forms at workstation

• Reviews clinic inbox in Tia MD

• Supports Provider with U.A CX, HCG, glucose testing

AD- HOC DUTIES

• Through cross-functional collaboration, can execute ad-hoc projects as needed and meet deadlines.

• Undertake additional ad-hoc projects to help with clinic operations varying from research, product sourcing, G-Suite Documentation of processes, miscellaneous errands, and facilitation of team meetings and training.

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If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

About Us:

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again — because accepting “this is just the way it is” is not good enough

Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others

A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.