Pharmacy Solutions Advisor

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we’ve been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.

PSA – General sales department experience, strong customer service skills:

The Pharmacy Solutions Advisor (PSA inside sales) will sell and promote specialty pharmacy services to establish a strong network between Axium and various pharmaceutical manufacturer representatives and other health care providers. PSA will represent Axium Healthcare Pharmacy as a key point of contact to physicians within a designated region to ensure operational consistency for medical offices regarding patient processing. This position requires focus on outbound calling, proactive planning, tracking and coordination of sales efforts with assigned Business Development Manager (BDM) and/or Pharmacy Solutions Consultant (PSC– outside sales).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes but is not limited to the following. Other duties may be assigned.
 

• Partner
and coordinate strategic relationships with the BDM’s and PSC’s to achieve
territory goals as a cohesive team.

• Maintain
and track territory performance: Referrals/Admits/Non-Admits with all
pertinent demographic information to support metric reporting.

• Call
on medical offices, hospitals, clinics and other referral sources in an
effort to develop and secure specialty pharmacy prescription referrals. Required: The equivalent of 45
documented calls/contact attempts to including email contact per day
(considering customer preference).

• Document
all Contact Activity in Axium CRM program

• Manage
assigned territory by applying a workflow to include daily/weekly/monthly
objectives through call routing schedule.

• Properly
cultivate MDO accounts while fully understanding and accurately promoting
Axium’s service model.

• Achieve
monthly revenue and admit goals.

• Promote
and represent Axium in a professional manner at all times.

• Conduct
an overall “Needs Assessment” on all new referrals to Axium.

• Serve
as the key point of contact between Axium and Physician offices.

• Place
outbound calls and send faxes to Physician offices regarding patient
status of authorization, patient assistance, shipment status, indigent
status and transfers to other pharmacies.

• Contact
physician offices for prescriptions, lab work, and/or clinical information
that will assist with authorization approval as required by plan.

• Troubleshoot
and facilitate appropriate actions on patient orders with operations team
members as needed and in the appropriate manner.

• Communicate
effectively among management and physician contacts in an effort to offer an
exceptional experience for all clients/customers of Axium.

• Possess
excellent customer service skills, demonstrating these skills daily.

• Complete
special project and or market assessment documents

• Know
the competitive landscape and your market.

• Previous
experience as a Benefit Investigator or Pharmacy Tech is welcomed.

EDUCATION and/or EXPERIENCE:

High School Diploma; Customer Service experience a MUST; Prior pharmacy or medical office experience (preferred); at least 2 years sales experience (preferred); proficient computer literacy required.

OTHER SKILLS THAT APPLY:

Diplomacy

Professionalism

Filing

Organizing

Planning

Multi-tasking

Prioritizing

Proof Reading

Problem-Solving

Mail Merge

Reporting

Confidentiality

All your information will be kept confidential according to EEO guidelines.