Pharmacy Sales Support SME

About this role

The Pharmacy Sales Support SME a highly skilled and strategic Sales Support Subject Matter Expert (SME) to lead and support the development of competitive, high-quality responses to Pharmacy Benefit Management (PBM) Requests for Proposals (RFPs). This role is critical in enabling our sales and proposal teams to win new business and retain existing clients by providing deep expertise in PBM operations, clinical programs, pricing strategies, and regulatory requirements.

What you’ll do

• RFP Strategy & Execution: Lead the end-to-end support for PBM RFPs, including intake, response development, coordination with internal stakeholders, and final submission.

• Subject Matter Expertise: Serve as a go-to expert on PBM services including formulary management, clinical programs, rebate strategies, specialty pharmacy, and regulatory compliance.

• Sales Enablement: Partner with sales executives to craft compelling, customized proposals that align with client needs and market trends.

• Cross-Functional Collaboration: Work closely with teams across Clinical, Underwriting, Legal, Operations, and IT to gather accurate and timely information for RFP responses.

• Content Development & Management: Maintain and enhance a library of standard RFP responses, ensuring content is current, compliant, and aligned with strategic messaging.

• Competitive Intelligence: Monitor industry trends and competitor positioning to inform proposal strategy and differentiate offerings.

• Process Improvement: Identify and implement improvements in RFP response workflows, tools, and templates to increase efficiency and quality.

What we’re looking for

• The candidate must have at least 7 years of experience supporting PBM, digital health or healthcare sales RFP processes

• Bachelor’s degree in Pharmacy, Business, Healthcare Administration, or related field; advanced degree preferred.

• 7+ years of experience in PBM, healthcare sales support, or proposal development.

• Deep understanding of PBM operations, clinical programs, and pharmacy networks.

• Proven success supporting complex RFPs in a fast-paced environment.

• Exceptional writing, editing, and communication skills.

• Strong project management and organizational abilities.

As a remote position, the salary range for this role is:
$150,000—$180,000 USD

Who we are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:

• Put people first, and make decisions with the Member’s best interests in mind

• Are active learners, constantly looking to improve and grow

• Are driven by our mission to measurably improve health and care each day

• Bring the energy needed to transform health and care, and move and adapt rapidly

• Are laser focused on delivering results for Members, and proactively problem solving to get there

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage

• Competitive 401(k) Plan with a generous company match

• Flexible Time Off/Paid Time Off, 12 paid holidays

• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance

• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.