Performance - Project Coordinator

Digital Project Coordinator

GAIN, one of the UK’s top search and digital agencies, seeks a highly skilled, bright and ambitious Digital Project Coordinator to support our existing creative services. 

This job is based out of our Mumbai office. Working alongside our talented and friendly team of web developers, designers, project managers, and UX specialists.

Your focus will be on the successful management of website projects as well as ongoing retainer services. You will be responsible for the day-to-day management, communication, and effective operation of various digital projects, including website launches, online tools, web applications, and ongoing website campaign updates.

As part of a team consisting of Developers, Project Managers, UX Specialists and Designers, you will be able to communicate with these departments, contribute to ideas, and innovate where required.

You’ll also be required to provide expert advice to potential and current clients, and recommend the best ways of implementing their needs taking into consideration budgets and timelines. Being able to communicate complex ideas and solutions to people with limited technical knowledge will be helpful for this role. Familiarity with Agile working will also be advantageous. 

For this position, we expect you to be a tech-savvy professional with an in-depth understanding of how technology can help our customers achieve their website and digital business goals.

You should be methodical with excellent time management skills. As a Digital Project Coordinator, you will be able to manage and deliver our digital projects within quality, time and budget expectations.

Core Responsibilities include:

• Day-to-day management of your digital projects and campaigns

• Set up projects for success through creation of robust project plans, statements of work, risk assessments and other key documents

• Forecast and update resourcing needs for your projects

• Proactively mitigate against project risks, control financials and remove dependencies to ensure delivery on time and within budget

• Ensure projects are delivered to a high standard, hitting client objectives and meeting the needs of users

• Be a servant leader of cross-functional teams that include researchers, designers, developers and QA testers

• Work with New Business and Client Services to identify, scope and plan new opportunities within your accounts

• Identify opportunities for improving internal processes to maximise efficiency, output quality and team cohesion

• Communicate the status of projects to clients and internally to the Head of Digital Delivery

Knowledge, skills and attributes:

• Ideally 3 years’ digital agency experience as a Project Coordinnator.

• Confident in establishing, monitoring and reviewing success criteria through agreed KPIs

• Emotionally intelligent with the ability to inspire a team to deliver on a collective vision

• Confident with Waterfall, Agile and blended methodologies

• Comfortable using technical language with designers, developers and QA testers

• Excellent communicator, negotiator and influencer with strong people skills

• Exceptional attention to detail

• Experience of working with Jira, Basecamp and similar project management tools

• Familiarity with HTML, CSS and Javascript desirable but not essential

• Good knowledge of CMS integrations. WordPress in particular is desirable

• A passion for producing remarkable digital experiences.