Performance Manager

Main duties and responsibilities
Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities.
Accurate account management delivering the performance objectives:
First / ongoing training.
Maximize TFS business (IR and RR management) +other KPI’s like Mobile Customer Care, Payment target,Tokenization and ins-store services (Fast Refund).
Maximize DCC business (Hit Rate management).
Business Statistics analysis, presentation, discussion and action.
Action plans and store visits in line with company segmentation model.
Achieve sales targets taking corrective action when result materially deviates from expected.
Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff.
Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan.
Offer intensive support including product instructions.
Constant communication with merchants to increase KPI’s.
Action plans and in-store visits in line with the Global Blue’s strategy.
Processing and presentation of business statistics and insights.
Deliver to the stores the activities have been agreed with the merchant’s HQ.
Document in CRM all merchant’s specific information and activity done.
Background and Education
University degree is a plus.
4 years sales experience (2 years as store manager or team leader desired).
Trade Marketing background and Services or Retail field knowledge will be a plus.
Analytical and planning capability.
Good Communication and influencing skills.
Customer service orientation.
Basic English knowledge.
Self-motivation, and target driven.
Specific skills and knowledge
Good customer orientation.
Ability to create personal relationships.
Problem solving attitude.
Basic knowledge of MS Office products.
Upselling and cross-selling strategies.
Analysis of consumer trends and customer behavior.
Adaptation to new tools or systems.
Effective communication and results-oriented approach.
Complaint management and customer loyalty.
Ability to work in dynamic environments.
POS (point of sale) management, payments and returns.
Collaboration with different departments (sales, warehouse, administration…).
Time management and task prioritization: autonomy.