Performance Development Partner

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

To operationalise the high-performance framework designed by the Head of People Strategy. This role ensures that managers across the business have the tools, data, and coaching skills to drive high performance within their teams.

Your mission will be:

• Take the overarching performance philosophy and manage the cycles centrally across all departments.

• Act as the primary consultant for People Partners and Department Leads on handling complex performance calibrations and Performance Improvement Plans (PIPs).

• Maintain a High-Performance Dashboard, tracking completion rates, distribution of ratings, and identifying flight risks among top performers.

• Manage the promotion process, ensuring that all movements are backed by the performance data required by succession planning.

• Design and run workshops (in partnership with L&D) specifically focused on how to achieve the performance philosophy e.g. feedback.

The ideal candidate will have:

- Education & Experience

• Bachelor’s degree in Human Resources, Organisational Psychology, Business Administration, or a related field.

• Minimum of 5–7 years of experience in People Operations or HR Business Partnering, with at least 3 years specifically focused on performance management or talent development.

• Proven track record of working independently while influencing stakeholders at the Director level.

- Technical Skills & Expertise

• Advanced proficiency in HRIS and Performance Management software.

• Strong analytical skills with the ability to build and maintain High-Performance Dashboards; expert-level knowledge of Excel or Google Sheets.

• Deep understanding of performance philosophies such as OKRs, 360-degree feedback, and bell-curve distributions/calibrations.

- Core Competencies

• Demonstrated ability to coach managers through difficult conversations, PIPs, and complex performance calibrations with high emotional intelligence.

• Experience in designing and delivering workshops to diverse audiences, specifically regarding feedback loops and professional growth.

• Ability to manage high-stakes, company-wide cycles (like annual reviews or promotion windows) with strict deadlines and multiple stakeholders.

- Preferred Attributes

• Experience in a high-velocity tech environment.

• Familiarity with succession planning models.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.

• Plus the option to buy and sell up to 5 days leave

• Improve body and mind, with excellent private medical insurance

• Access to Learnably and our additional learning platforms for your personal and professional development

• 6 months primary care-giver leave

• Paw-ternity leave for your furry friend

• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!

• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts

• Free lunch and snacks

• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.