Performance Coach

Confidential

Not specified contract

Posted: May 7, 2026

Required Skills

Job Description

We’re Hiring a Performance Coach!

As a Performance Coach at Camis, you’ll have the opportunity to mentor and guide our front-line agents to help them meet their performance goals and exceed expectations.

You’ll be instrumental in coaching and guiding your team toward success, including:

Monitoring Calls: Track performance by evaluating calls and chat recordings.

Providing Feedback: Offer timely and constructive feedback to help agents grow.

Mentoring: Support new and returning staff to achieve their performance goals.

Training: Assist with identifying training needs and conducting training sessions.

Conduct Meetings: Lead team meetings to ensure performance is on track.

Collaborate: Share insights and recommendations with the Assistant Manager of Call Centre Staffing Operations to ensure continuous improvement.

Scheduling: Organize meetings based on agent availability.

Customer Service: Deliver excellent service to both Camis staff and clients.

Issue Resolution: Escalate unresolved issues to the Performance & Quality Lead.

We’re looking for someone with:

Exceptional Communication: Fluency in both verbal and written English.

Reliability: Strong attendance and punctuality.

Attention to Detail: A keen eye for accuracy and quality.

Independent Work Style: Good judgment and the ability to work autonomously.

Coaching Experience: Mentoring or coaching experience is a bonus!

Job Details

Start Date: May 27, 2026

Remote Training:

Formal Training: May 27-29, 9:00 AM – 5:00 PM ET

Hands-on Training with the Coach Team: June 01-05 (flexible hours)

Work Hours: Approximately 25-35 hrs/week, with shifts from 7 AM – 10 PM (7 days/week)

Open/Flexible Availability

Contract End Date: September 6, 2026

Ready to make a difference with a dynamic team? Apply now and join us in shaping the future of the recreation industry!

At Camis, we are committed to diversity and inclusion, and we strive to create a supportive environment where all employees feel respected, valued, and empowered. We promote an atmosphere where belonging, inclusivity, and respect are core values that guide our every action.

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