People Support Coordinator

Lanes Group is a leading nationwide utility services provider with over 4,500 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £500 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Purpose of the role:

Working in the HR team the People Support Coordinator will play a pivotal role in supporting the Human Resources department by ensuring smooth and efficient HR operations. This position is essential in maintaining employee records, assisting in recruitment and onboarding, coordinating HR processes, and supporting a positive employee experience. The ideal candidate will be detail-oriented, highly organized, and passionate about helping employees and supporting company culture.

Your role will involve dealing with the HR administration and processes to provide support to the head office functions, our other offices across the country as well as our depots throughout the UK. This position is an active role as you will be  undertaking the role of a People Support Coordinator to support the service delivered at all times.

Key Responsibilities: 

The role will cover a broad range of HR activities and processes:

Fulfil the role of People Support Coordinator ensuring that service standards are adhered to

Dealing with the HR inbox and directing queries to the relevant people  

Answering emails and telephone calls and advising on basic HR issues 

Processing Change of Contracts and assisting with onboarding documentation 

Updating Cascade - HR Management System and other systems

Liaising with Payroll/Training/IT to ensure new starters and leaver information is updated promptly 

Complete incoming references as required  

Applying of new employee references and chasing 

General administration support around the department 

Dealing with information of a confidential nature 

Skills and Qualifications:

Essential:

Proven experience in an HR Administration, or similar, role.

Excellent problem-solving abilities and attention to detail.

Strong communication and collaboration skills.

Knowledge of HR processes and best practices.

Strong knowledge of Microsoft Office packages

Desirable:

CIPD qualification (Level 3 or above) or equivalent

Strong problem-solving abilities and the ability to handle sensitive or complex HR issues.

Familiarity with data protection regulations such as GDPR.

Personal Attributes:

A proactive and solutions-oriented approach to problem-solving.

High level of attention to detail and accuracy.

Ability to work independently and as part of a team.

Resilient and adaptable to change.

Strong ethical standards and discretion when handling confidential information.

Living the Company Values:

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations, this role holder is expected to:

Leading:  Tackles complex, systemic challenges and develops transformative solutions. 

Agile:  Consistently demonstrates agility, driving organisational outcomes through continuous improvement, quickly adapting to new situations and challenges

Nurturing:  Consistently contributes to the growth and development of their peers.

Engaging:  Contributes to creating a positive, supportive and engaging workplace culture.  

Safe & Secure:  Consistently models safe behaviours, adhering to robust data security protocols.  

Your Contribution to the company:

Strive to be always positive and constructive

Adhere to all company policies

Straight talking about the facts of the situation – open discussions are the best way to find solutions

Help others through communicating clearly

Deliver on commitments

Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues

Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversity & Inclusion:

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.