People Solutions Manager, APAC

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We’re seeking an experienced and talented People Solutions Manager who will be located in the Shanghai or Shenzhen office to lead our People Solutions function across the APAC region for more than 15 countries/locations. This pivotal role will manage People Operations, Benefits, and Mobility, ensuring our ambitious growth is supported by a robust and effective people strategy. This role will report to the Regional Head of People, APAC.

You Will:

• Oversee People solutions including People Operations, Regional Mobility, Benefits, HRIS, and HR administrative functions across the APAC region, and leading team to provide one - stop solution.

• Manage the complete employee lifecycle—onboarding, transfers, offboarding, benefits, mobility, and professional development—while ensuring compliance with local laws and regulations.

• Cultivate and maintain strong partnerships with vendors, including benefits, mobility, and HR service providers across APAC all offices, to ensure high-quality service delivery.

• Foster a high-performance culture within the APAC People Solutions team by inspiring collaboration, driving excellence, and adapting to change.

• Create, review, and enhance HR operations processes to drive efficiency while maintaining the highest quality standards. Lead the team in delivering timely and high-quality HR solutions, identifying improvement opportunities, resolving challenges, and implementing ongoing enhancements.

• Stay updated on employment law and legislative changes, updating people policies and procedures accordingly to manage risks and ensure compliance.

• Ensure all employee records and data are compliant and up to date, taking proactive steps to enhance data quality.

• Provide leadership and supervision, setting clear objectives, assessing performance, and offering feedback and coaching to enhance team capabilities.

• Collaborate with global and regional stakeholders to support and drive both local and global initiatives.

• Drive and manage all other HR related activities related to People Solutions.

You Need:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

• 10+ years in people operations related roles, with at least 4 years of demonstrated success in a leadership role within HR solutions or regional shared services is a MUST, with the scope for some APAC countries.

• Proven expertise in operational excellence methodologies and a demonstrable track record of successfully scoping, leading, and implementing technology-driven process automation projects in a People Solutions or Shared Services environment is a MUST.

• Proven experience in designing and drafting HR policies, procedures and other legal documentations.

• Demonstrated good understanding of employment laws and compliance requirements, particularly within the APAC region.

• Excellent communication and listening skills, with the ability to take feedback constructively.

• Familiarity with HR systems, particularly Workday, is MUST.

• Excellent English and Mandarin Skills including Written and verbal communication.

• Open minded, strong adaptive on change management.

• Demonstrated ability to lead in a fast-paced, growth-oriented environment with strong HR expertise, especially with multinational teams.

• Proficient in navigating and managing change effectively.

• Be comfortable challenging ideas and holding space for other perspectives to be heard.

• Strong logical approach to resolving complex issues and adept at fostering resilience.

• Committed to maintaining a high degree of personal integrity and confidentiality.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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