People Shared Services Enablement Analyst

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, we aim to expand Global HR Shared Services in Manila and Poland with a proactive People Shared Services Enablement Analyst. They must be driven for data-informed growth using Gsheet/Appscript and Tableau to scale "hire to retire" reporting and performance. With a strong focus on contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

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Performance Reporting: Automate "How We Are Doing" dashboards using Google AppScript to track KPIs, SLAs, and team productivity.

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Capacity Planning: Model FTE requirements by comparing planned sizing against actual volume trends.

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Transition Management: Lead the reporting workstream for new projects, ensuring tracking is "Go-Live" ready for Manila and Poland.

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Strategic Optimization: Investigate data anomalies via JIRA and recommend process changes to improve data integrity.

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Stakeholder Sync: Bridge the gap between technical data limits and the needs of SSC leadership and onshore partners.

What you’ll bring

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Technical Mastery: Advanced Gsheet (QUERY, ARRAYFORMULA) and AppScript skills are mandatory.

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Visualization: Proven ability to migrate operational data into Tableau or Looker Studio.

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Domain Knowledge: At least 2 years in an SSC/BPO environment, ideally within HR or Finance reporting.

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Soft Skills: Autonomous problem-solving and the ability to translate complex data for non-technical users.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform

• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures

• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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