People Services Team Lead

People Services Team Leader

As the People Services Team Leader, you will deliver an excellent people experience by ensuring the provision of high quality, efficient administrative, transactional and advisory services across the employee life cycle. You will ensure services are delivered in an accurate, timely and efficient manner and in full compliance with all legislative requirements and company policies. This role is responsible for executing service level agreements, driving continuous improvement, and the ongoing engagement, training, and development of team members.

Here’s What You’ll Be Doing

Team Leadership & Development

• Lead, coach, and develop a team of People Services professionals, fostering a culture of accountability, collaboration, and continuous improvement

• Support onboarding, training, and ongoing development of new and existing team members

• Provide day-to-day guidance, feedback, and support to ensure team success and engagement

• Conduct performance management activities, including goal setting, coaching, and development planning

Service Delivery & Operations

• Ensure accurate and timely execution of People Services transactions across onboarding, scheduling, employee lifecycle events, and workforce administration

• Maintain and monitor service level agreements (SLAs), ensuring consistently high-quality employee experiences

• Act as an escalation point for complex employee inquiries and operational issues

• Ensure compliance with policies, processes, and data integrity standards

Process Improvement & Stakeholder Partnership

• Partner with HR stakeholders and business leaders to identify opportunities for service improvement and operational efficiencies

• Support the growth and maturity of the People Services function through process optimization and standardization

• Contribute to the design and rollout of new processes, tools, and ways of working

Systems & Tools

• Utilize HR systems such as Workday, Greenhouse and ServiceNow to manage cases, workflows, and reporting

• Support system-related training and adoption within the team

• Partner with HRIS and other teams to support enhancements and process changes

Project & Change Management

• Balance day-to-day operational leadership with project-based work

• Support or lead People Services projects, ensuring timely delivery and clear communication

• Train team members on new processes, tools, and updates as the function evolves

What Do You Bring To The Role?

Essential

• Previous HR experience leading a team to provide HR administration and transactional support.

• Previous experience providing first-line HR support and guidance to employees/managers.

• Up to date knowledge and understanding of employment

• The ability to adapt quickly to changing

• Methodical and organized with the ability to meet deadlines and prioritise a busy and varied workload.

• Detail-oriented, responsive with a customer service minded mentality is a

• Excellent interpersonal communication skills with an ability to develop strong, positive & productive relationships.

• Supports an environment that promotes customer service, teamwork and

• Excellent team player who can work flexibly and manage a team workload to meet business requirements.

• Ability to work with all levels of the

• Proficient working with HR systems, cloud based, preferably Workday and proficient in Microsoft packages including Outlook, Excel, PowerPoint and SharePoint as well as Greenhouse Onboarding and Recruiting.

• Resilience and tenacity to see things through to

• Initiative and drive to continuously identify ‘better ways’ of working to improve

efficiency.

Desirable:

• SHRM CP/PHR qualified or a willingness to work towards a relevant

• Previous experience of leading a HR Shared Service delivery

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

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The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.
Compensation
$85,000—$100,000 USD

Don't meet every job requirement? That's okay! Our company is dedicated to building an inclusive and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.