People Services Specialist

About the Job 

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Job Title: People Services Specialist

Location: KL Hub
Job Type: Full-time

Hiring Manager: People Services Manager

Job Overview
The People Services Specialist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Specialist will ensure that the procedures listed below and related to external workforce management area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

Main Responsibilities

• Coordinate the administration of end to end external workforce/resource in CREW

• Manage External Workforce Master Data and coordinate with the various stakeholders to make an efficient and seamless on & offboarding experience

• Manage External Workforce Master Data changes in CREW and related systems, coordinate with external parties for training as required

• Address operational issues and follow through to resolution in an effective and timely manner

• Deliver operational KPIs and comply with Sanofi policies and guidelines including GDPR

• Provide Level 2 support for this sub-process

• Participate in continuous improvement initiatives

• Administer contract end activities, coordinate collection of assets

• Monitor data quality and identify potential issues and take pro-active measures

• Execute in compliance with Sanofi policies and guidelines 

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope

• Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database

• Monitor compliance with the process’s guidelines ensuring service level agreement.

• Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection.

• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation

• Continually seek out ways to improve the process and user satisfaction.

• Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.

Experience

• Bachelor's degree in HR, Business Administration, or related field

• 0-1 years of experience in HR or related field

• Experience in a multicultural environment is a plus

Core Skills

• Basic understanding of HR processes and activities

• Proficiency in English (advanced level).

• Proficiency in local language (if required).

• Proficiency in Microsoft Office, particularly Excel

• Familiarity with HR tools (e.g., Workday, ServiceNow) is advantageous

• Strong attention to detail and ability to meet deadlines

• Excellent communication and interpersonal skills

• Customer service orientation and problem-solving abilities

• Adaptability, teamwork, and willingness to learn

• Awareness of data privacy rules (e.g., GDPR) is beneficial

Why Choose Us? 

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Collaborate in a dynamic, fast-paced environment focused on continuous learning and professional development. 

• Drive process improvement and innovation in partnership with a motivated and supportive team. 

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!