People Services Senior Generalist

Job title: People Services Senior Generalist
• Location: Bogotá

• Grade: L2

• Hiring Manager: Cristian Vargas

About the job:

Support our business transformation by contributing to a flexible, agile, and world-class operating model with international exposure and a global mindset.

This role will primarily support Benefits and Mobility processes for Business teams at Sanofi. The Benefits People Services Senior Generalist will ensure that all procedures are executed within the applicable legal framework and in full compliance with Sanofi's corporate policies. The role is responsible for guaranteeing the timely completion and delivery of activities within an appropriate environment of control and segregation of duties, thereby minimizing risks associated with the process, assuring the standardization and optimization within the delivered processes.

The ideal candidate will collaborate closely with external vendors, People & Culture and Global People Services to ensure seamless execution, continuous optimization, and high-quality service delivery across the end-to-end process.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsabilities:

• Benefits Administration: Implementing, optimizing, and managing the benefits policy in alignment with proper guidelines and legal regulations, ensuring effective socialization across stakeholders. Driving the continuous optimization of processes, including the reconciliation of monthly billing against accounting and payroll.
• Demonstrated knowledge and expertise in managing and executing payroll updates related to Benefits administration, communication, handling of requirements and employee Loan processing. Expertise managing day-to-day relations with external vendors is essential (conciliation, tracking, follow-up sessions, among others). Role with Bogotá HUB scope (Mexico, COPAC, South Cone). 
• Compliance with service level agreements with different internal counterparts. Validation, approval, and compliance of contracts with third parties, where applicable.
• Collaborate closely with T0 and T1C2R teams on development initiatives, ensuring timely updates in OneSupport and effective resolution of tickets escalated to T2, all while delivering an exceptional experience for current and former employees.
• Identify opportunities for improvement, standardization, and automation of work methods with a strategic vision for scaling across Hub operations. Document comprehensive processes, workflows, and standards including SOPs, DTPs, and operational guidelines.
• Support leadership people services projects implementation demonstrating exceptional project management skills, stakeholder engagement. Proficiency in technological tools (excel, power automate or similar) and intermediate management of artificial intelligence tools are key.
• Support change management, communication, and readiness activities.
• Collaborate on the Benefits & Mobility transformation agenda in partnership with the People Services (PS) and People & Culture (PEx) leadership teams. Actively participate in departmental projects by simplifying processes, challenging the status quo, managing initiatives effectively, and ensuring alignment with the PPE architecture design.

About you:

• Experience: Minimum 4 years of experience working in impact processes, in people services, ideally with experience in multicultural environments. Demonstrated experience in project implementation support and process standardization is necessary.
• Technical & Soft Skills: Advanced proficiency in Microsoft Excel, Power Automate, project management, and data analysis, complemented by intermediate-level skills in Generative AI. Demonstrated skills in effective communication and presentation skills, customer relations management, sense of urgency and criticality -legal, ethics, or compliance.
• Education: Bachelor’s degree in business administration, industrial engineering or similar field.
• Languages: Advanced English level and Portuguese (desirable).

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. 

• You’ll be part of a truly diverse cross-cultural team and can have real business impact. 

• Flexible working policies, including up to 50% remote work. 

• Private medical care, life and health insurance, and gender-neutral paid parental leave 

• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. 

• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. 

Pursue Progress. Discover Extraordinary. 

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! 

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!