People Services Coordinator (m/f/d)

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

• Be the first point of contact for everyday people‑related questions from employees
• Support employees throughout the employee lifecycle, including preparing documents, filing, keeping HR systems up to date, and providing ad‑hoc support
• Own and manage the onboarding process
• Own document creation across the employee lifecycle
• Handle Tier 2 HR cases, resolving them accurately and on time according to agreed service levels
• Work closely with Tier 1 (frontline support) and Tier 3 (specialist teams) to ensure smooth and timely case resolution
• Coordinate with IT/EUS, Workplace, Payroll, and other teams to resolve issues effectively
• Ensure a high standard of service by following policies, processes, and performance targets
• Use the HR case management system to track, document, and update all cases accurately
• Ensure compliance with company policies and local labor laws, working with senior team members when needed
• Identify opportunities to improve HR processes and services and share feedback to enhance the employee experience
• Encourage employees and managers to use self‑service tools, and provide guidance on how to use them effectively

• Education in HR or similar and a strong interest in human resources
• Ability to handle sensitive topics with discretion
• Strong communication skills, written and verbal (German & English), with the ability to clearly support employees and managers
• Good problem‑solving skills and a proactive approach to resolving employee and HR issues
• Team player who works well with other teams such as Payroll, Legal, and IT
• Strong attention to detail and good organizational skills
• Ability to manage multiple cases, set priorities, and work well in a fast‑paced environment
• Comfortable using Microsoft Office and everyday business tools (e.g. Outlook, Teams)

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary starting at 40,000 EUR gross per year and it is just the beginning. We also offer:

• A modern and dynamic working environment in the heart of Vienna
• Annual Group Bonus Plan
• Food vouchers – 136 EUR per month (working full.time)
• Annual Holiday – 5 weeks per year, plus local public holidays
• Additional ‘It’s Your Game’ day off – 1 day
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Life Insurance / Personal Disability Insurance / Critical Illness Insurance
• Hybrid working – 2+ days in the office
• Sharesave Scheme
• Paid subscription to the mental wellbeing app Unmind and the training portal Udemy
• Referral Program 
• Amazing social events including EOY party
• Special day(s) off: birth of child, marriage, moving household, etc.
• Special offers / reductions: pharmacy, Magenta, Erste Bank

You must be 18 or over to apply!

 

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.