People Partner

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 230+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHO WE'RE LOOKING FOR 🌟

We are seeking a creative, proactive, and adaptable People Partner to support our Customer Experience group. In this role you’ll collaborate closely with the Head of CX, playing a key part in shaping the success of our CX teams. By bringing strategic expertise, innovative solutions, and proactive leadership to the table, you’ll help define and develop the HR landscape for these functions.

As a People Partner focused on CX, you’ll act as a strategic advisor and trusted coach to senior leaders, guiding them through growth, transformation, and scalable people practices. Your core mission will be to invest in the long term success of both functions working closely with leadership to build systems from the ground up, coach managers, and drive high-impact people strategies that align with business goals.

What matters most to us is your proven ability to deliver results, your willingness to embrace new challenges, and your fresh, innovative approach.

You will:

• Act as a co-pilot to the CX leadership team, providing strategic advice and hands-on support on org design, team development.

• Be the eyes and ears across all levels of CX, ensuring agents feel heard and supported, and leadership is equipped with insights to act on real challenges.

• Help shape future state organisational design as both teams scale.

• Act as a coach and thought partner on leadership challenges.

• Leverage data and org diagnostics to uncover blind spots, surface people issues early, and influence strategic decisions.

• Join the broader People Partner community, contributing to global strategy while enjoying full ownership over your areas.

TO BE SUCCESSFUL IN THIS ROLE 💥

You’ll need:

• Proven experience in a People Partner or HR Business Partner role, ideally within high-growth or product-led environments.

• Demonstrated ability to build people systems from scratch, you know what good looks like, and how to tailor it to the business.

• Strong coaching and leadership development skills, especially with senior stakeholders and frontline managers.

• An ability to bridge strategy and execution you can zoom out to see the longterm org health and also roll up your sleeves to get things done.

• A high level of business acumen, you’re curious about how the function works and how people practices drive outcomes.

• Comfort operating in ambiguous, evolving environments, with the resilience and flexibility to support change.

• Proficiency in English, and ideally experience working with global teams.

• Background in HR, Business, Psychology, or a related field is helpful, but hands-on experience and critical thinking matter more than degrees.

WHAT WE OFFER 🤗

Here’s how we care about your growth, well-being, and comfort:

• Remote onboarding and probation period for candidates outside of Barcelona.

• Relocation support for you and your family.

• Professional development budget for relevant conference tickets, training programs, or courses.

• Flexible benefits plan to customize your own perks.

• Comprehensive health insurance for you, your partner, and your kids.

• Free meals and snacks in the office.

• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.