People Operations Specialist

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

The Role

Glia is growing, and we are looking for a proactive and experienced People Operations Specialist to support our global employee experience.

If you are a culture driver who thrives on building a global environment where people can do their best work, we want to meet you.

As the People Operations Specialist, you will support and scale our global processes while providing an excellent employee experience and weaving Glia’s core values throughout the employee lifecycle.

What You’ll Do

• Global Lifecycle Management: Own the operational execution of key employee milestones, including onboarding, promotions, internal relocations, and offboarding on a global scale.

• Immigration & Mobility: Support our employees through the visa and immigration process, ensuring Glianeers can work where they are needed most with minimal friction.

• EOR Management: Act as the primary point of contact for our Employer of Record (EOR) partners in Europe.

• Global Onboarding: Partner with the broader People team to oversee the end-to-end onboarding experience, ensuring every new hire—whether remote or in-office—has a seamless and memorable start.

• Global Events & Engagement: Lead the planning for global events, team-building offsites, and internal celebrations that keep a distributed workforce connected and engaged.

• Workspace Strategy: Oversee the functioning of our physical offices (including Estonia and Europe) and remote support for our North American offices, ensuring all locations are safe, optimized, and consistently reflect Glia’s global culture and standards.

• Budget & Vendor Management: Manage the global budget for office operations, perks, and swag. Oversee global vendors to ensure high standards of service and cost-effectiveness.

The Ideal Candidate

The ideal candidate is passionate about processes and highly organized and motivated to support a diverse, global workforce. You enjoy the logic of a complex relocation as much as the creativity of a global team event.

What You’ll Bring

• 3+ years of experience in People Operations or Workplace Experience

• Global Mindset: Experience supporting teams across multiple time zones and cultures; you understand that "global" means more than just the headquarters.

• Project Management Skills: Ability to manage complex, multi-stakeholder processes such as international relocations or the execution of large-scale team off-sites.

• Exceptional Communication: Fluency in English and Estonian is required

• A "Problem-Solver" Mindset: You see a logistical challenge and immediately look for a scalable, creative solution.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]