People Operations Specialist, South APAC

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The People Operations Specialist leads the delivery of employee lifecycle services across multiple South APAC countries in a decentralized shared services model. This role ensures process consistency, systems accuracy, and employee experience quality by owning onboarding and offboarding processes, coordinating benefits and payroll inputs, and serving as a go-to resource for system-related guidance and compliance.

What You Will Be Doing

• Own and execute onboarding and offboarding processes across the supported South APAC countries, ensuring documentation, systems, access, and communication are complete and compliant

• Manage employee data in company’s HR System, UKG effectively. Employee lifecycle changes i.e job transfers, leaves management, benefits management and resignations are updated efficiently.

• Act as a key UKG support resource for employees and managers—providing basic training, troubleshooting, and promoting self-service adoption.

• Preparation of monthly payroll details for South APAC countries for submission to Payroll team for payroll processing.

• Coordinate with external vendors (e.g., insurance providers, immigration services) for onboarding and ongoing People-related services

• Maintain and track regionally required leave records, benefits documents, and other compliance-sensitive information.

• Prepare employee lifecycle related letter i.e employee verification, promotion, salary adjustment, work visa support etc.

• Provide monthly reporting and analytics (e.g., turnover, joiners/leavers, headcount) to regional leadership

• Support internal audits and implement system/process improvements where appropriate

• Support in any other task related to HR global operations matters as an when required.

Self Development:

• Encouraged to expand regional compliance knowledge and UKG system expertise

• Access to internal learning pathways, workshops, and optional HR certifications

• May lead small process improvement projects or contribute to global process alignment

• Opportunity to coordinate or participate in cross-functional development initiatives

Who We Are Looking For

• Minimum 3 years' HR Generalist experience; work experience in a shared service model preferred

• A detail-oriented and meticulous job incumbent

• Critical and possess good analytical problem-solving skills

• Self-motivated with initiative to learn and explore

• Strong written and verbal communication skills

• Excellent interpersonal abilities

• Regional experience in managing HR Operations for South APAC countries Malaysia, Singapore, Thailand, India, Australia and /or New Zealand is a plus.

• Proficient with other HRIS and related HR software

What We Offer

• A culture that supports true collaboration whilst embracing remote working.

• Flexible start time and end time.

• Blended (office/home) approach to work.

• Approach to personal development where we encourage individuals to grow and share what they’ve learned.

• Social events, both within the department and across the company.

• Generous annual leave and wider circle employee benefits.

• Additional one day off to celebrate your birthday.

• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).

• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).

• Mental health and wellbeing support via Modern Health App.

• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.

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