People Operations Specialist

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The People Operations Specialist is going to build and scale the operational foundation that enables high-quality, efficient hiring across the company. This role sits at the intersection of Talent Acquisition, People Operations, and Systems, ensuring our recruiting processes, tools, and data scale with PayJoy’s growth.

Responsibilities:
• Own and optimize PayJoy’s recruiting workflows, and tool stack
• Design, document, and continuously improve standardized recruiting processes from intake to offer
• Build and maintain recruiting dashboards and reporting (funnel metrics, time-to-fill, source performance, capacity planning, forecast accuracy)
• Partner with Recruiters, Hiring Managers, HRBPs, and Finance on headcount planning and hiring forecasts
• Identify operational gaps in the recruiting process and independently implement scalable solutions
• Create playbooks, training materials, and documentation to enable recruiters and hiring teams to operate effectively
• Improve candidate experience through better coordination, communication, and process design
• Ensure recruiting operations are compliant with local regulations and internal policies
• Support system automations and integrations that increase recruiter efficiency and data accuracy

Requirements:
• 3–5+ years of experience in Recruiting Operations, Talent Operations, HR Operations, or similar operational role supporting hiring teams
• Strong experience managing and optimizing ATS systems (Lever, Greenhouse, Workday, or similar)
• Experience building recruiting dashboards and translating data into actionable insights
• Demonstrated ability to independently own projects from problem definition through execution
• Highly organized with strong documentation and process design skills
• Comfortable partnering cross-functionally with recruiters, hiring managers, HR, and finance
• Strong analytical skills using Excel/Sheets
• Experience working in high-growth, fast-paced environments is preferred

Benefits:
• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellnes perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening