People Operations Partner

🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

💻 What You’ll Do

• Own and improve onboarding operations. Manage the end-to-end operational onboarding process, including welcome communications, I-9 verification, swag coordination, and IT setup. Continuously improve the process as we grow.

• Coordinate in-person orientation. Collaborate with Talent Programs in designing and running onboarding experiences at our San Francisco hub.

• Lead cross-functional People Ops work. Partner with Finance, Total Rewards, IT, Legal, Recruiting, and People Business Partners to plan and execute People Ops initiatives.

• Maintain People data accuracy. Manage Workday transactions for job changes, departures, and compensation updates while keeping data clean and audit-ready.

• Build scalable processes. Identify gaps across onboarding, offboarding, and core People Ops workflows and design better systems.

• Support compliance and audit readiness. Maintain accurate records and documentation, assist with audit preparation, and provide backup support for compliance-related processes as needed.

• Collaborate on reporting and analytics. Partner with cross-functional partners to build Workday reports that inform decisions and support operational and business needs.

• Improve the People Ops helpdesk. Respond to Tier 1 and Tier 2 questions, identify common trends, and improve self-serve resources.

• Drive People Ops projects. Lead initiatives like onboarding improvements, data audits, and employee experience programs.

• Support the team. Share knowledge and help improve how People Ops operates across the company.

Team members in this role must be within commuting distance of our San Francisco hub.

👋 You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next People Operations Partner, you:

• Have 3–5+ years of experience in People Ops, HR operations, or a similar role, ideally in a fast-growing environment.

• Must be a Workday power user, comfortable handling transactions, running reports, and catching data issues early.

• Are familiar with tools like Google Workspace, Slack, Zendesk, Culture Amp, Navan, and Slab or Notion, and pick up new tools quickly.

• Think in systems and enjoy improving processes.

• Are organized, proactive, and detail-oriented, with the ability to manage multiple priorities.

• Communicate clearly and thoughtfully across teams.

• Take ownership and follow through.

• Care deeply about creating a great experience for every Whatnaut.

🎁 Benefits

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

• Home office setup allowance

• Monthly allowance for cell phone and internet

• Care benefits

• Monthly allowance for wellness

• Annual allowance towards Childcare

• Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.