People Operations Partner

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

Cresta is hiring a People Operations Partner (HR Systems & Operations) to grow, support, and optimize the infrastructure behind our employee experience. We are now 500+ global Crestans,and growing fast. As we continue in hyper-growth mode, we’re growing the People Operations team to build scalable systems, automation, and data intelligence to support this next wave of Cresta’s growth.

We’re looking for an operator, systems thinker and builder, someone who thrives in complexity, anticipates scale challenges before they happen, and brings both execution rigor and forward-thinking design.

We are a remote-friendly organization, and this role is ideally located in Toronto, Canada,

What you'll do:

• Own and evolve our People & Recruiting systems ecosystem to ensure scalability, compliance, and operational excellence. (preferred experience with HiBob, Workday, Greenhouse, Ashby, Gem, etc)

• Execute employee life cycle events including onboarding, offboarding, job changes, documentation, and data changes across HR systems.

• Help refine and document standard operating procedures and service level agreements.

• Serve as the subject matter expert for HRIS architecture, integrations, workflows, and automation, with minimal supervision.

• With guidance from the People leadership team, own system enhancements, configuration changes, testing, and release management with precision.

• Drive implementation of new People technology, including requirements gathering, vendor partnership, UAT, rollout, and adoption measurement.

• Design and optimize workflow management tools to improve service delivery speed, transparency, and employee self-service.

• Build dashboards and reporting frameworks that enable leaders to make data-driven talent decisions.

• Ensure data integrity, governance, and audit readiness across all People systems.

• Work closely with the Payroll team to provide timely payroll inputs US & International locations.

• Partner cross-functionally with Payroll, Finance, IT, Legal, and Talent Acquisition on integrations and shared systems initiatives.

• Identify manual or fragmented processes and proactively design automated, scalable solutions.

• Document governance models, system architecture decisions, and operating procedures to reduce single-threaded ownership risk.

• Support global compliance and data privacy standards across Canada, the US, Europe, and other emerging regions.

• Work with Global Mobility process owners to support the mobility request from current employees and future hires across multiple geographies.

• Administer employee documents and operations on connected HR systems (such as EOR providers)

What we're looking for:

• A detailed oriented, Systems thinker who is hands on and comfortable challenging the status quo.

• 5+ years of experience in People Operations, HRIS, or People Systems roles.

• Experience operating in high-growth environments.

• Hands-on expertise in HRIS platforms (HiBob, Workday, or similar), including configuration and integrations.

• Strong understanding of workflow automation, system architecture, and data governance.

• Experience leading or owning technology implementations end-to-end.

• Strong analytical capability; comfortable building dashboards and translating data into insight.

• Knowledge of Canadian employment standards; exposure to US and/or EMEA compliance is highly desirable.

• Highly organized with strong documentation discipline.

• Thrives in ambiguity, moves with urgency, and takes ownership without waiting for direction.

What will give you an edge:

• You’ve experienced company growth from approximately 500 to 1,500+ employees, and understand what operationally breaks at scale.

• You’ve been part of a team that has re-architected, or significantly upgraded HR systems,not just maintained them.

• You’ve operated across multiple geographies (North America, Europe, and ideally Asia), navigating global compliance and data privacy complexities.

• You’ve built frameworks that reduced manual work and improved system reliability.

• You’ve supported global expansions, major workforce transformations.

• You think long-term — designing systems that balance employee experience, compliance, and operational efficiency.

Additional Information:

• This job posting is for a new role

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs

• Paid parental leave to support you and your family

• Monthly Health & Wellness allowance

• Work from home office stipend to help you succeed in a remote environment

• Lunch reimbursement for in-office employees

• PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits.

The Base range for this position is from CAD $130,000–$175,000.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]