People Operations Manager

People Operations Manager

Vapi (/ˈVɑːpi/):

• We’re creating the shift to voice as humanity’s default interface

• We’re the most configurable platform for deploying voice agents

• We’ve grown to over 600k developers in two years, adding 2,000+ every day

• Try talking to Vapi now!

Why We’re Hiring This Role:

• Vapi is building foundational systems across performance management, compensation, and career development

• Today, too much senior People capacity is consumed by operational work instead of strategy and org design

• This role creates separation between system design and system execution

• The People Operations Manager becomes the execution engine of the People function, ensuring programs run reliably and employees have a consistent, high-quality experience

What You’ll Do:

• 30 Day:

• Ramp on People systems (Lattice, Sequoia One, payroll, benefits workflows)

• Take ownership of onboarding and offboarding execution

• Support ongoing performance cycle logistics and communications

• Build baseline reporting for headcount, attrition, and core People metrics

• 60 Day:

• Fully own execution of performance cycles, including Lattice administration

• Establish consistent onboarding and offboarding experience across teams

• Audit People systems, data integrity, and workflows

• Identify process gaps and begin implementing operational improvements

• 90 Day:

• Implement reporting dashboards for performance, promotions, and attrition

• Drive process automation and scalability across People systems

• Serve as a trusted, responsive first point of contact for employees

Who You Are:

• 5+ years of HR Ops, People Ops, or similar experience in a high-growth environment

• Strong hands-on experience with HRIS and performance tools (Lattice and Sequoia One preferred)

• Deep understanding of payroll, benefits administration, and HR compliance

• Highly detail-oriented with the ability to run multiple programs simultaneously

• Clear, direct communicator who represents the People function with professionalism

• Comfortable operating in ambiguity and building systems from the ground up

• Strong service orientation with genuine care for employee experience

Why Vapi:

• Generational impact: Build the human interface for every business

• Ownership culture: 70% of the company are previous founders

• Kind team: The founders, Jordan and Nikhil, are Canadians

• Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

• Real stake: We offer a competitive salary and excellent equity ownership

• Comprehensive health coverage: medical, dental, and vision plans

• Team love: We love hanging out, and we do quarterly off-sites

• Flexible time off: take what you need

• More: catered meals, transportation, gym, and a $10k annual L&D budget