People Operations Leader

About Mercor

Mercor is at the intersection of labor markets and AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development.

Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.

Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our new San Francisco headquarters.

Responsibilities

• International employment operations: Oversee immigration processes, including visas and green cards, evaluate risks and compliance considerations when hiring and strategize on global hiring to support smart, compliant growth.

• Payroll: Lead and manage payroll operations, ensuring accuracy in pay, tax withholdings, and benefit deductions across all employee groups.

• Compensation Operations: including leveling, benchmarking, equity processes, performance reviews, and compensation cycle prep.

• Compliance and Audits: Maintain company compliance with federal, state, and local employment laws. Oversee required training, documentation, and audit readiness. Adherence to HR policies, procedures and practices.

• Benefits administration: Oversee employee benefits programs (medical, dental, vision, 401(k), etc.).

• Leave management: Implement, define, document, and administer leave policies (PTO, parental, medical, etc.), ensuring compliance with applicable regulations and consistent employee experience.

• Employee Relations: Serve as the primary point of contact for employee relations matters, providing guidance on policy interpretation, conflict resolution, and performance management.

• Drive global growth initiatives, including scoping, planning, and launching new international entities (India) while ensuring compliance with local labor laws, tax regulations, payroll requirements, and employment standards.

• Manager Empowerment Programs: Build manager playbooks, toolkits, and guidance that empower leaders to deliver strong employee experiences on their teams.

• Team Management: Manage and mentor a small but mighty People Operations team.

Qualifications

• 10+ years of experience in HR operations and people systems within a fast-paced, tech start up, scaling organization

• Familiarity with Indian labor regulations and compliance requirements is a plus.

• Demonstrated operational excellence with strong project management skills, able to manage multiple priorities simultaneously and a growing team

• Hold a high degree of integrity and discretion when handling sensitive employee data and situations

• Ability to multitask and effectively prioritize and work in a dynamic, demanding environment

• Collaborate and influence, with the ability to partner with executives, managers, and cross-functional leaders

• Proficient with HRIS system (Rippling), ticketing systems (Serval), and working with cloud technologies such as Google Suite, Slack, and Zoom.