People Operations Coordinator

People Operations Coordinator (Intake & Community Outreach)

Location: In-Person, Yucaipa (& surrounding areas | travel paid)
Schedule: Full-Time, Monday–Friday (8:00 AM–5:00 PM)
Occasional evenings and up to 2 weekends/month for events

About Us

The Behavior Lab provides compassionate, high-quality ABA services to children and families. We are rooted in connection, growth, and creating meaningful impact within the communities we serve.

About the Role

This role supports both intake operations and community outreach, helping guide families from first inquiry to program start while expanding our presence through events and partnerships.

We’re looking for someone who is organized, proactive, and people-centered—someone who thrives in a fast-paced environment and values both operational excellence and human connection.

What You’ll Do

Intake, Operations & Administrative Support

Manage the intake process from initial inquiry through program start

Ensure all client documentation is complete, accurate, and compliant

Communicate with families and internal teams to support a smooth onboarding experience

Track funder requirements and proactively follow up to prevent delays in services

Maintain accurate records, audits, and reporting

Support intake KPIs and contribute to improving workflows and systems

Collaborate cross-functionally with Clinical, Scheduling, Billing, and Leadership teams

Maintain organized systems, follow-ups, and communication tracking

Community Outreach & Events

Represent The Behavior Lab at community events, schools, and partner locations

Build and maintain meaningful relationships with families and community partners

Support event setup, coordination, and breakdown

Assist in planning and executing outreach events and initiatives

Track outreach efforts, engagement, and event outcomes

Support materials, logistics, and light content capture as needed

Qualifications

Bilingual (English/Spanish) – Required

1+ year experience in intake, customer service, outreach, or related field

Strong communication, organization, and multitasking skills

Proficiency in Google Workspace

Experience in ABA, healthcare, or service-based environments is a plus

Core Strengths

Strong interpersonal and communication skills

Highly organized with strong attention to detail

Proactive, reliable, and solutions-oriented

Ability to manage multiple priorities in a fast-paced environment

Physical Requirements

Ability to lift up to 25 lbs and assist with event setup

Ability to travel locally for outreach and events

Comfortable working both in-office and in community settings

Why You’ll Love Working With Us

At The Behavior Lab, you’re not just filling a role — you’re joining a mission. Our team is dedicated, compassionate, and passionate about supporting children, families, and community partners.

You’ll love working here if you value a collaborative environment, clear communication, growth opportunities, and a leadership team that genuinely invests in your success. We celebrate wins together, support each other through challenges, and create a workplace culture where everyone can thrive.

Benefits & Perks

Medical, Dental, and Vision Insurance*

401(k) Retirement Plan*

Paid Time Off (PTO) & Sick Time

Unpaid Time Off (UTO)

Staff Referral Bonuses

Professional Development & Training Opportunities

Team Bonding & Staff Appreciation Events

Opportunities for Growth and Advancement

If you’re looking for a place where your work truly matters and your impact is felt every day, we’d love to connect with you. Join us in creating meaningful change for the families we serve!