People Operations Associate

Grey is a fast-growing company building the future of global banking for a borderless world. We provide multi-currency accounts, instant international transfers, and virtual cards that enable individuals and businesses to manage money across borders as easily as local currency. We serve digital nomads, remote workers, freelancers, international students, entrepreneurs, and anyone whose financial life crosses borders.

Licensed and regulated in multiple countries, Grey is expanding rapidly across global markets. We’re a fully remote company with staff around the world.

The Opportunity

We are looking for a proactive and experienced People Operations Associate to co-own the execution of People & Culture initiatives at Grey.

This role goes beyond day-to-day HR administration. You will take shared ownership of core people processes, contribute to policy development, drive improvements in how we manage the employee lifecycle, and use people data to inform decisions. You will also serve as a trusted point of contact for employees across the organization, ensuring our people operations are efficient, compliant, and people-centred.

This is an ideal role for someone with a strong HR operations foundation who is ready to deepen their impact and grow into a People Partner or HR Business Partner position within a global, remote-first company.

Responsibilities

Employee Lifecycle Management:

Co-own the end-to-end onboarding process, continuously refining the experience to ensure new hires are set up for success from day one.

Manage and maintain employee records within HRIS tool, ensuring data integrity across the full employee lifecycle.

Draft, review, and manage employment contracts, addenda, and related documentation.

Process employee changes including promotions, compensation adjustments, role transitions, and personal information updates with accuracy and confidentiality.

Lead off-boarding processes including exit documentation, system deactivation, and knowledge transfer coordination.

Identify gaps and recommend improvements to lifecycle processes based on employee feedback and operational insights.

Recruitment Operations:

Coordinate and manage interview scheduling across multiple time zones, ensuring a seamless experience for candidates and hiring teams.

Own candidate communications throughout the hiring funnel, from initial outreach to offer stage.

Prepare and issue offer letters, employment agreements, and pre-boarding documentation.

Maintain accurate and up-to-date recruitment pipelines, tracking key metrics such as time-to-fill and candidate conversion rates.

Partner with hiring managers to improve recruitment workflows, identify bottlenecks, and streamline logistics.

People Analytics & Reporting:

Build and maintain people dashboards and reports covering headcount, attrition, recruitment metrics, and employee demographics.

Analyse people data to surface trends, flag risks, and provide actionable insights to the People & Culture Lead.

Support quarterly and annual people reviews with data-driven reporting on workforce composition and movement.

Track and report on key HR operational metrics including onboarding completion rates, time-to-productivity, and employee query resolution times.

Employee Support:

Serve as the primary point of contact for employees on HR-related inquiries, providing timely and accurate guidance on policies, processes, and benefits.

Proactively identify recurring employee questions or pain points and recommend process or communication improvements.

Support employees through key moments including onboarding, benefits enrolment, internal transfers, and return-from-leave transitions.

Escalate complex or sensitive employee matters to the People & Culture Lead with appropriate context and documentation.

Policy Development & Compliance

Draft and update HR policies, employee guidelines, and standard operating procedures in collaboration with the People & Culture Lead.

Ensure all people policies reflect current labour regulations and company standards.

Maintain policy acknowledgement records and ensure timely distribution of policy updates to employees.

Support internal audits and compliance reviews by preparing documentation and ensuring record accuracy.

Monitor regulatory changes and flag relevant updates that may require policy revisions.

Vendor & Benefits Administration

Manage relationships with HR vendors including health insurance providers, benefits platforms, and background check services.

Coordinate benefits enrolment, renewals, and employee communications around benefits programmes.

Track vendor contracts, service-level agreements, and renewal timelines.

Evaluate vendor performance and recommend improvements or alternatives where appropriate.

HR Systems & Process Improvement

Administer and optimize HRIS and other internal people systems to improve data accuracy and workflow efficiency.

Maintain internal trackers for recruitment, onboarding, probation reviews, and contract renewals.

Identify opportunities to automate or streamline manual HR processes and propose solutions.

Support the evaluation and implementation of new HR tools as the team scales.

Qualifications & Experience

3–5 years of progressive experience in HR Operations, People Operations, or HR Generalist roles.

Demonstrated experience managing end-to-end employee lifecycle processes including onboarding, HRIS administration, and offboarding.

Hands-on experience coordinating recruitment operations and managing candidate pipelines.

Experience drafting or contributing to HR policies and process documentation.

Proficiency with HRIS platform; comfortable working with people data and reporting tools.

Experience managing vendor relationships (insurance, benefits, or HR service providers) is a strong plus.

Familiarity with International labour laws and regulatory requirements.

Strong written and verbal communication skills with the ability to engage confidently across all levels of the organization.

Proven ability to work independently and manage competing priorities in a remote, fast-paced environment.

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